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Last Updated: 2013-04-13

AnswerNet

Company information

 
 
Legal Name:   AnswerNet/IMI
Operating Name:   AnswerNet
 
Mailing Address
550 Berry St
WINNIPEG, Manitoba
R3H 0R9
Location Address
550 Berry St
WINNIPEG, Manitoba
R3H 0R9
 
Telephone: (204) 786-7630
Toll Free Phone: 1-866-999-2131
Fax: (204) 784-3009
Email: faranak.parsa@answernet.com
Website URL: http://www.answernet.ca 
 
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Contact information

 
Gary Pudles
  Title:   Owner
  Area of Responsibility:   Management Executive
  Telephone:   (204) 786-7630
  Fax:   (204) 786-7718
  Email:   sales@imi.mb.ca
 

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Company description

 
AnswerNet’s Winnipeg site offers bilingual agents (French/English) who are experts at providing Order Entry, Customer Care and Help Desk services using voice, TTY, IP relay, email and live chat. Winnipeg is experienced with connecting callers to client staff members in multiple offices through its Virtual Receptionist services and handling customer inquiries, and purchases through its Direct Response capabilities.  
Country of Ownership: Canada  
Year Established: 1989
Exporting: Yes  
Primary Industry (NAICS): 561420 - Telephone Call Centres
Primary Business Activity: Services  
Total Sales ($CDN): $5,000,000 to $9,999,999 
Export Sales ($CDN): $1,000,000 to $4,999,999 
Number of Employees: 175 

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Product / Service / Licensing

 
Service Name: Direct Response Order Processing
 
 
Service Name: Fulfillment
 
Ship merchandise and literature on behalf of businesses.


 
Service Name: Lottery Ticket Management
 
Complete Lottery Ticket Service Management. Includes processing of all orders by telephone, mail or internet. Credit Card
authorization and ticket production. Customer service and database management.

 
Service Name: Order Processing
 
Take orders & customer service calls by phone, fax and e-mail.


 
Service Name: Relay Service for the Deaf
 
Fully bilingual operator services, providing the relay of information between the deaf and hard of hearing community to the
hearing community. Services include voice and hearing carry-over. Access via ASCII terminal equipment supported.

 
Service Name: Telemrktg/Telesales
 
Includes Market Research, Telemarketing, Lead Generation, Appointment Setting, Inside Sales, Cross-sell / Up-sell.

 
Service Name: TeleTag
 
Payment of parking tickets by telephone.

 

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Market profile

Geographic markets:

Export experience:
  • United States

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Note: This document is presented in the language provided by the author/source. Most of the information contained in Canadian Company Capabilities (CCC) has been provided by sources external to Industry Canada. The accuracy, currency and reliability of the information contained in CCC are the sole responsibility of the registered companies and related organizations. Industry Canada assumes no responsibility in this respect. The registered businesses shall ensure the continued monitoring of the information contained in CCC and ask that it be modified when necessary.