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Last Updated: 2013-04-13


Company information

Legal Name:   AnswerNet/IMI
Operating Name:   AnswerNet
Mailing Address
550 Berry St
WINNIPEG, Manitoba
R3H 0R9
Location Address
550 Berry St
WINNIPEG, Manitoba
R3H 0R9
Telephone: (204) 786-7630
Toll Free Phone: 1-866-999-2131
Fax: (204) 784-3009
Website URL: 

Contact information

Gary Pudles
  Title:   Owner
  Area of Responsibility:   Management Executive
  Telephone:   (204) 786-7630
  Fax:   (204) 786-7718


Company description

AnswerNet’s Winnipeg site offers bilingual agents (French/English) who are experts at providing Order Entry, Customer Care and Help Desk services using voice, TTY, IP relay, email and live chat. Winnipeg is experienced with connecting callers to client staff members in multiple offices through its Virtual Receptionist services and handling customer inquiries, and purchases through its Direct Response capabilities.  
Country of Ownership: Canada  
Year Established: 1989
Exporting: Yes  
Primary Industry (NAICS): 561420 - Telephone Call Centres
Primary Business Activity: Services  
Total Sales ($CDN): $5,000,000 to $9,999,999 
Export Sales ($CDN): $1,000,000 to $4,999,999 
Number of Employees: 175 


Product / Service / Licensing

Service Name: Direct Response Order Processing
Service Name: Fulfillment
Ship merchandise and literature on behalf of businesses.

Service Name: Lottery Ticket Management
Complete Lottery Ticket Service Management. Includes processing of all orders by telephone, mail or internet. Credit Card
authorization and ticket production. Customer service and database management.

Service Name: Order Processing
Take orders & customer service calls by phone, fax and e-mail.

Service Name: Relay Service for the Deaf
Fully bilingual operator services, providing the relay of information between the deaf and hard of hearing community to the
hearing community. Services include voice and hearing carry-over. Access via ASCII terminal equipment supported.

Service Name: Telemrktg/Telesales
Includes Market Research, Telemarketing, Lead Generation, Appointment Setting, Inside Sales, Cross-sell / Up-sell.

Service Name: TeleTag
Payment of parking tickets by telephone.



Market profile

Geographic markets:

Export experience:
  • United States


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