Last Updated: 2012-07-05

Resource Software International Ltd.

Company information

Legal Name:   Resource Software International Ltd.
Operating Name:   Resource Software International Ltd.
Mailing Address 300-40 King St W OSHAWA, Ontario L1H 1A4	Location Address 300-40 King St W OSHAWA, Ontario L1H 1A4
Telephone: (905) 576-4575
Fax: (905) 576-4705
Email: rsi@telecost.com
Website URL: http://www.telecost.com

Contact information

Michael Humphrey
	Title:   Manager
	Area of Responsibility:   Domestic Sales & Marketing
	Telephone:   (905) 576-4575
	Ext:   250
	Fax:   (905) 576-4705
	Email:   mhumphrey@telecost.com
Steve Ginter
	Title:   Manager
	Area of Responsibility:   Manufacturing/Production/Operations
	Telephone:   (905) 576-4575
	Ext:   224
	Fax:   (905) 576-4705
	Email:   sginter@telecost.com
Steve Cummings
	Title:   Vice President
	Area of Responsibility:   Management Executive
	Telephone:   (905) 576-4575
	Ext:   223
	Fax:   (905) 576-4705
	Email:   scummings@telecost.com
James Prudhomme
	Title:   Manager
	Area of Responsibility:   Customer Service
	Telephone:   (905) 576-4575
	Ext:   243
	Fax:   (905) 576-4705
	Email:   bjrobinson@telecost.com
Roland Aucoin
	Title:   Manager
	Area of Responsibility:   Domestic Sales & Marketing
	Telephone:   (905) 576-4575
	Ext:   228
	Fax:   (905) 576-4705
	Email:   raucoin@telecost.com
Drew Walker
	Title:   General Manager
	Area of Responsibility:   Domestic Sales & Marketing
	Telephone:   (905) 576-4575
	Ext:   246
	Fax:   (905) 576-4705
	Email:   dwalker@telecost.com
Rito Salomone
	Title:   President
	Area of Responsibility:   Management Executive
	Telephone:   (905) 576-4575
	Ext:   226
	Fax:   (905) 576-4705

Company description

RSI strives to provide the best scalable applications for every communication managers needs. RSI is a leading provider of call accounting, hotel billing, call center reporting, real-time dashboards, computer-telephony integration, cloud call accounting, telephone reporting, switch management, instant messaging, email tracking and telemanagement solutions around the globe.
Country of Ownership:	Canada
Year Established:	1990
Exporting:	Yes
Primary Industry (NAICS):	541510 - Computer Systems Design and Related Services
Primary Business Activity:	Manufacturer / Processor / Producer
Number of Employees:	30

Product / Service / Licensing

Product Name:	ACD Reporter
Our ACD Reporter software allows users to analyze and report on ACD activity. The software maintains an historical record of your ACD queues performance. You can use the software to monitor each queues performance (i.e. Average Agents, Average Call Wait Times, Number of Calls Abandonend, Calls Answered, Avg. Speed of Answer, etc.) Users can generate reports and graphs, as well as calculate totals. A built in job-scheduler allows unattended use. This software is available for Windows 3.1x, 95, 98, ME, NT, 2000 and XP. For more information please visit our web site at www.telecost.com.
Product Name:	MerAssistant
MerAssistant allows Nortel Meridian and CS1000 Pbx Managers, Pbx Supervisors, Pbx Administrators and Technicians to easily manage their switch. When Windows Scheduler is used, MA automates many daily tasks and with the addition of Dial Up connectivity, Administrative switch personnel can perform all MA functions remotely. MA's click command buttons and extended 'Quick' help takes away much of the mystery in programming your Meridian Switch. The program is an excellent assistant to accomplished command prompt programmers as well.
Product Name:	Revolution Web Call Accounting
Revolution Web Call Accounting is a Browser based Call Accounting Software for Small to Medium Business. It is a robust solution that can be used in institutions such as offices, hospitals, universities and organizations that need to allocate telecom costs to various individuals, departments or cost centers. It can also be used to monitor telephone productivity of each employee in the company. The software can be accessed from your desktop or from around the world through a true web interface. Revolution Web Call Accounting can connect to virtually any telephone system, collect call detail records (CDR) and allocate cost. It includes many preset and ad hoc reports, support for account and pin codes, contact database for identifying business and personal calls, client billing and a built-in query builder. It is 100% browser based with a built-in Web server and an embedded SQL database engine. It now offers full connectivity to MySQL DBMS.
Product Name:	Shadow CMS - Call Accounting
Shadow CMS is our premeir call accounting Solution. Shadow CMS tracks telephone calls for cost allocation, extension analysis, traffic analysis, misuse, toll fraud detection, hotel billing, account code billing and carrier comparisons. Shadow works with all major telephone systems. Shadow addons include special CTI links to Nortel systems for wake up calls, forced account code verificatin, laeast cost routing, alarm notification and caller identification screen pops. For more information please visit our web site at www.telecost.com. ConnectIT Category Description: TELECOMMUNICATIONS Telephony / CTI ConnectIT-keywords: Shadow cdr shadow rsi hotel billing telephone pbx call accounting
Product Name:	Shadow Real-Time Dashboard (RTD)
SHADOW Real Time Dashboard (RTD) is a powerful tool that can monitor one or a complex array of mission-critical communication systems that require uncompromised performance and availability. The solution is a browser based, multi-vendor real-time console that can monitor and analyze data from virtually any telephony platform or device (incl. ACD, Contact Center, Call Center, Voice Mail, SMNP, CDR, etc.). SHADOW RTD provides supervisors with instantaneous metric about the health of their communication facilities.
Product Name:	TeleCost CMS - Call Accounting
TeleCOST CMS is our premier call accounting solution. TeleCOST CMS tracks telephone calls for cost allocation, extension analysis, traffic analysis, misuse, toll fraud detection, hotel billing, account code billing and carrier comparisons. TeleCOST works with all major telephone systems. TeleCOST addons include special CTI links to Nortel systems for wake up calls, forced account code verification, laeast cost routing, alarm notification and caller identification screen pops. Available for DOS, WIN 3.1, Win95, Win98, WinNT and Windows 2000, Windows XP. For more information please visit our web site at www.telecost.com. ConnectIT Category Description: TELECOMMUNICATIONS Telephony / CTI ConnectIT-keywords: Telecost cdr shadow rsi hotel billing telephone pbx call accounting
Product Name:	TeleCOST TeleALARM
TeleCOST TeleALARM is a watchdog system for any PBX or alarm system that requires immediate notification of system messages, errors, alarms or toll fraud conditions. TeleCOST TeleALARM, depending on the severity of the alarm, will call a pager, e-mail or produce audible alarms. For more information please visit our web site at www.telecost.com. ConnectIT Category Description: Computing Networking ConnectIT-keywords: ALARM TELECOST TELEALARM PBX CDR MAINTENANCE TELEPHONE TOLL FRAUD
Product Name:	Tools CTI Pack (BCM)
Our Tools CTI Pack for BCM product is a family of Computer Telephony Integration (CTI) Applications add features and/or capabilities to your Nortel Networks Business Communications Manager (BCM) telephone system that are not currently available. These include: Screen Pops, Text Messaging, Wake up Calls, Forced & Verified Account Codes, Set Logins, Internal SMDR, etc.
Product Name:	Tools CTI Pack (Norstar)
Our Tools CTI Pack for Norstar product is a family of Computer Telephony Integration (CTI) Applications add features and/or capabilities to your norstar telephone system that are not currently available. These include: Screen Pops, Text Messaging, Wake up Calls, Forced & Verified Account Codes, Set Logins, Internal SMDR, etc. For more information please visit our web site at www.telecost.com. ConnectIT Category Description: TELECOMMUNICATIONS Telephony / CTI ConnectIT-keywords: Nortel Norstar CTI Computer Telephony Integration telephone key system call accounting
Product Name:	tools OSN
tools OSN is a unique application designed specifically to work with Nortel Norstar, BCM and SRG environments to watchdog the system. Valuable time is often lost in trying to locate the individual that placed an emergency call. tools OSN can broadcast E911 notification to telephone sets, email or network computers regardless of the type of emergency or crisis. Seconds can make the difference in saving lives, property and money when dispensing critical information and responding to emergencies.
Product Name:	Visual Rapport
Visual Rapport is an intuitive integrated visual communication console that provides real time employee telephone status, instant messaging, email, screen pop, call logging and file transfer all under one roof. Visual Rapport integrates with most commercially available contact management applications (i.e. ACT!, Goldmine, Maximizer, Outlook, Access, etc.). Use Visual Rapport to place a call to the current contact, answer your phone, put a call on hold, transfer a call, etc. Additionally, Visual Rapport will automatically locate and display contact information based on an inbound call's caller id information (CLID). Visual Rapport will function with any telephone system (PBX or Key system) or telephone line/modem that is TAPI compliant. For more information please visit our web site at www.telecost.com.
Service Name:	Hosted Call Accounting
Hosted Call Accounting is a fully managed Software as a Service (SaaS) alternative to purchasing a call accounting solution and expending internal resources. Resource Software International Ltd. (RSI) offers complete outsourcing services for remote polling, authorization code billing, charge-back, network planning, traffic analysis, carrier/service comparisons, SIP / IP PBX reporting, voice mail, call center, auto attendant and more. Many organizations have high overhead costs, staff turnovers and little time for in-house software.

Market profile

Alliances:

• Sales/Marketing
• Technology

Industry sector market interests:

• Construction
• Information Technology and Telecommunications
• Manufacturing
• Service Industry
• Tourism
• Transportation
• Wholesale/Retail
• Aerospace
• Defence
• Automotive
• Food and Beverage Manufacturing

Geographic markets:

Export experience:

• Algeria
• Australia
• Bahamas
• Barbados
• Belize
• Bermuda
• Cuba
• France
• Greece
• Hong Kong
• India
• Jamaica
• Japan
• Philippines
• United Kingdom
• United States
• Virgin Islands (British)
• Alabama
• Alaska
• Arizona
• Arkansas
• California
• Colorado
• Connecticut
• Delaware
• District of Columbia
• Florida
• Georgia
• Hawaii
• Idaho
• Illinois
• Indiana
• Iowa
• Kansas
• Kentucky
• Louisiana
• Maine
• Maryland
• Massachusetts
• Michigan
• Minnesota
• Mississippi
• Missouri
• Montana
• Nebraska
• Nevada
• New Hampshire
• New Jersey
• New Mexico
• New York
• North Carolina
• North Dakota
• Ohio
• Oklahoma
• Oregon
• Pennsylvania
• Rhode Island
• South Carolina
• South Dakota
• Tennessee
• Texas
• Utah
• Vermont
• Virginia
• Washington
• West Virginia
• Wisconsin
• Wyoming

Sector information

Unique applications:

Key / Major clients:

Success stories:

Testimonial: