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Last Updated: 2014-01-16

RADAR Solutions Group Inc.

Company information

Legal Name:   RADAR Solutions Group Inc.
Operating Name:   RADAR Solutions Group Inc.
Mailing Address
1 McLaughlin Cres.
KANATA, Ontario
K2L 2P9
Location Address
1 McLaughlin Cres.
KANATA, Ontario
K2L 2P9
Telephone: (613) 271-8075
Toll Free Phone: 1-888-737-2327
Fax: (613) 599-6727
Website URL: 

Contact information

Ray Marchand
  Title:   President
  Area of Responsibility:   Management Executive
  Telephone:   (613) 271-8075
  Fax:   (613) 599-6727
Darrell Bond
  Title:   Vice President
  Area of Responsibility:   Management Executive
  Telephone:   (613) 271-8075
  Fax:   (613) 599-6727


Company description

RADAR Solutions Group Inc. (RADAR) is a privately owned Ottawa based company specializing in customer service delivery consulting and training within the IT industry. The company has an excellent reputation for delivering high quality, value added consulting and training services to their clients and providing them with skilled, competent resources. Three partners, with many years of experience in IT customer services, founded RADAR in 1998. In addition to the many years of practical experience with Quality processes, RADAR personnel are ITIL certified. The company specializes in providing clients with consulting expertise in the planning, design, implementation and management phases of the IT service environment including service desk and desk side services. RADAR also offers soft skills training for the IT industry including all Help Desk Institute certification courses and RADAR developed customer relations, problem solving and stress management courses. RADAR is the certified Help Desk Institute, Support Centre Certification Auditor for Canada.  
Country of Ownership: Canada  
Exporting: Yes  
Primary Industry (NAICS): 611420 - Computer Training
Alternate Industries (NAICS): 541612 - Human Resources Consulting Services
541619 - Other Management Consulting Services
611430 - Professional and Management Development Training
611690 - All Other Schools and Instruction
Primary Business Activity: Services  


Product / Service / Licensing

Service Name: IT Services Consulting
The RADAR Solutions Group has Planning, Design, Implementation
and Operational improvement competencies to assist organizations
build or improve Service Desks and Call Centres. In the outsourcing
market place RADAR Solutions Group provides value-added services in outsourcing engagements.

RADAR Solutions Group also provides Assessment and Improvement consulting services aimed toward helping customers improve their service organizations. This service offers evaluations of clients existing service delivery operations and provides
recommendations for improvements based on the HDI (formerly Help Desk Institute) Support Centre Certification (SCC) Maturity Model. RADAR is also an HDI Authorized Training Partner delivering the full HDI certification training calendar. As well RADAR is the HDI SCC Auditor for Canada.

Service Name: Training
RADAR is an HDI Authorized Training Partner delivering the full HDI certification training calendar including:
Customer Service Representative (CSR)
Support Center Analyst (SCA)
Desktop Support Technician (DST)
Support Center Team Lead (SCTL)
Support Center Manager (SCM)
Knowledge Centred Support (KCS) Knowledge Management standards

RADAR Solutions Group has developed training seminars for Help
Desk and customer service personnel. To date, RADAR Solutions
Group delivers three highly acclaimed soft skills training
1. Quality Customer Support - teaches the skills required to
address the six classic customer types.
2. Quality Troubleshooting Techniques - teaches a process
approach to solving problems.
3. Making Light of Stress - a half day seminar that addresses
the every day stresses we all experience in a very unique way.
Participants in this popular seminar come away with a definitive
plan for addressing their personal stress.

RADAR Solutions Group is also developing management training
seminars as part of the "Quest For Knowledge" series. Subjects
in this series will include:
- Service Level Management
- Employee Performance Management - Managing for Results
- Planning Service Centre Metrics

FSC Code: D000-Information Processing and Related Telecommunications Services
U000-Educational and Training Services


Sector information

Key / Major clients:

To name a just a few:
Agriculture and Agri-food Canada
Bridgewater Systems
Canadian Blood Services
Canadian Revenue Agengy
City of Ottawa
CNC Global
Computer Associates
Corrections Canada
Defence Canada
Environment Canada
Government of Northwest Territories
Industry Canada
MDS Nordion
Mount Sinai Hospital
The Department of Justice
Toronto Public Library
Toronto Teaching Hospitals
University of Calgary
WorkSafe BC

Success stories:

The training that RADAR has consistently received high praise in the participant evaluations and feedback.


Here is what our participants had to say about their training experience.

“It was a pleasure attending your course. It was fun to have someone who's
been in the field for so long with actual experience. I would definitely
recommend going through RADAR for any other training so I'll recommended it
to anyone in the office who is looking for training.” Alexander Riccio

"The flow of the course was very good, I feel that I am ready to lead a
team of agents. This course has allowed me to be ready." Eric Seguin

"I very much enjoyed the course, its material and the way it was delivered.
Thank you. I will make sure to suggest this training to others of my team
with similar interests." Kevin Therrien

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