Dernière mise à jour : 2012-03-22

KLJ Computer Solutions Inc.

Information sur l'entreprise

Dénomination sociale :   KLJ Computer Solutions Inc.
Nom commercial :   KLJ Computer Solutions Inc.
Adresse postale P.O. Box 2040 FALL RIVER, Nouvelle-Écosse B2T 1K6	Adresse civique 12 Pine Court HATCHET LAKE, Nouvelle-Écosse B3T 1S9
Téléphone : (902) 425-7010
Téléphone sans frais : 1-888-455-5669
Télécopieur : (902) 423-9546
Courrier électronique : info@kljsolutions.com
Site Web : http://www.kljsolutions.com

Information sur les personnes-ressources

Jason McGrath
	Titre :   Président
	Domaine de responsabilité :   Gestion
	Téléphone :   (902) 425-7010
	Télécopieur :   (902) 423-9546
	Courrier électronique :   jmcgrath@kljsolutions.com
John Peters
	Titre :   Vice-président
	Téléphone :   (902) 425-7010

Description de l'entreprise

Since our inception in 1995, KLJ Computer Solutions, Inc. has understood that information is the key to maintaining a successful and proactive organization. This knowledge is integrated into each of our applications. Our corporate mission is simple - To use our knowledge and expertise to develop solutions that will empower organizations to effectively manage information at a level that will ultimately increase the efficiencies of their operations. Our client-based mentality allows us to build solutions to fit the client - not the other way around. KLJ strives to move beyond the traditional client-supplier relationship. We want to be your partner. Your trusted source of quality work and excellent service - time, after time, after time. This approach has attracted an impressive clientele that transcends all industries and is not limited by geographic boundaries. KLJ applications can be found running locally, nationally, and internationally within call centres, academic institutions, professional associations, public utilities, government agencies, and a wide variety of small, medium and large sized businesses. Our ability to understand the unique needs of each organization and provide custom solutions to our clients is what makes us successful. IBM Canada, the College of Physicians & Surgeons of NS, Royal & SunAlliance Insurance Company of Canada, Anderson Consulting, American Airlines, and MTT have all benefited from KLJ's innovative solutions. Isn't it time you did? KLJ Computer Solutions, Inc. is the proud recipient of C.E.E.D's 1999 Entrepreneurship & Technology Award and NovaKnowledge's 1998 Smart Young Leader Award. A member of ITANS, Halifax Metropolitan Chamber of Commerce, NovaKnowledge, & the Project Management Institute.
Pays propriétaire :	Canada
Année d'établissement :	1995
Exportation :	Oui
Industrie primaire (SCIAN) :	541510 - Conception de systèmes informatiques et services connexes
Activité principale de l'entreprise :	Services
Total des ventes ($CAN) :	200 000 $ à 499 999 $
Total des exportations ($CAN) :	1 $ à 99 999 $
Nombre d'employés :	5

Produit / Service / Licence

Nom du service :	Specializing in Information Management Solutions
APPLICATION DEVELOPMENT KLJ's Information Management Systems are customized to respond to the needs of today and the business concerns of tomorrow. Our solutions transform by-product data into powerful sources of actionable information. Ensuring that the right information is captured, stored and reported upon is fundamental to the success of any enterprise. KLJ's applications are built along-side the client to ensure that the broader needs and objectives of the organization are met. Our extensive experience has broadened our design focus towards creating user-friendly, flexible and powerful contact management, conference management, membership tracking, customer-relationship management and communications applications. Always maintaining the needs of the client, these applications enable the seamless integration with many existing software programs. In addition to building full turnkey solutions from the ground up, KLJ offers expertise in - - Needs Assessment - Data Conversion, Cleaning & Manipulation - Database Conversion & Enhancement - Web-enabled Database Applications - Database Redesign - Training - Database Integration - Broadcast E-Mail & Fax Communications The capacity of KLJ's role in any given project is determined by the client's needs whether it be day-to-day consulting, needs assessment or full solution design, development, implementation, and training. DATA SERVICE & TECHNOLOGY SOLUTIONS FOR MARKET RESEARCH & CALL CENTERS The objective of KLJ's innovative technology and data services is to increase effectiveness and maximize resources of market research and call center operations. This is achieved through the seamless automation of manual and time-consuming processes that would otherwise occupy the valuable time of center staff. With KLJ's solutions in place, center management and staff may allocate their time to more pressing tasks. KLJ's growing line of Data Service & Technology Solutions currently includes CATI Programming, Data Manipulation & Cleaning, Sample Generation, CATISpell, SampleManager, and customized AutoReporting and AutoFaxing tools. A few organizations that have benefited from these services include IBM Canada, American Airlines, AVCO Financial Services, Mitel Corporation, and the NS Dept. of Housing & Municipal Affairs.

Profil technologique

Call Centre Services:

KLJ has developed an expertise in call centre services- an
expertise directly attributable to our extensive project
experience and the formation of strategic partnerships and
alliances with organizations from within all key segments of the
industry- call centre software developers, market research houses
and call centres, alike. Following are some of the
innovative tools we've developed to aid in call centre
operations:

Auto Reporting Tools
One great innovation that KLJ offers the Call Centre Industry, is
its line of Auto Reporting Tools. KLJ has developed a number of
applications for organizations all over Canada that are capable
of generating reports with thousands of pages of detailed
statistics on a monthly basis.

These Reporting Tools allow organizations that conduct monthly
tracking studies to obtain very detailed monthly, or even daily
reports, as required. All reports are professionally desktop
published and often include charts and graphs where necessary.

AutoFaxing Tools
One of KLJ's real-time products for the Call Centre Industry is
the AutoFaxing Application. The AutoFax is designed to tie into
the CATI system to allow faxes to be sent out to individuals from
directly within the call script.

All faxes are fully desktop published and allow for any necessary
logos, fonts, etc. The AutoFax can display all survey information
(including open-ended comments) as well as any imported data.

Call Handling Interfaces
Another innovative product KLJ has added to the Call Centre tools
it develops is the Call Handling Interface. A Call Handling
Interface is a database application designed specifically to
enable the user(s) to effectively handle a multitude of possible
incoming call scenarios.

For example, one of our custom-designed interfaces is responsible
for handling an average of more than 30,000 incoming calls on a
monthly basis and allows for the detailed tracking and reporting
of all information collected on a daily basis. In addition, the
system forwards the user the ability to search through over
500,000 records containing valuable customer information at any
given time.

Database Application Development:

Each and every database application that KLJ designs is
customized to fit the client's specific needs and data structure.
It is the responsibility of our development team to assess the
needs of, and advise, the client on what options may be available
to them. Once basic specifications are agreed upon, the KLJ
design team uses their expertise and creativity to build an
application that will be sound, effective and, most importantly,
user-friendly for the client.

Profil de marché

Alliances :

• Financier
• Ventes / marketing
• Technologie

Alliances stratégiques :

In the interest of offering our clients comprehensive
solutions,
KLJ has formed strategic alliances with other credible
organizations that share KLJ's commitment to quality work and
client service. We reach to the respective skills and
experience
of our partners to add value to our solutions through different
viewpoints, increased resources, and expertise. Through them
we
are able to offer our clients more options.

We are always open to forming other alliances where appropriate.

Marchés géographiques :

Expérience en exportation :

• Connecticut
• Maryland
• New Jersey
• New York
• Texas

Recherche active de marchés :

• États-Unis
• Japon
• Royaume-Uni
• Californie
• Illinois
• Indiana
• Maine
• Massachusetts
• Michigan
• Minnesota
• New Hampshire
• Oregon
• Pennsylvanie
• Tennessee
• Washington

Renseignements sectoriels

Demande unique :

Clients clés / principaux clients :

Réussite :

Témoignage :