Dernière mise à jour : 2010-11-10

Process Quality Associates Inc.

Information sur l'entreprise

Dénomination sociale :   Process Quality Associates Inc.
Nom commercial :   Process Quality Associates Inc.
Adresse postale 538 Grandview Ave LONDON, Ontario N6K 3G5	Adresse civique 538 Grandview Ave LONDON, Ontario N6K 3G5
Téléphone : (519) 667-1720
Téléphone sans frais : 1-800-837-7046
Courrier électronique : dwhitred@pqa.net
Site Web : http://www.pqa.net

Information sur les personnes-ressources

Don Whitred
	Titre :   Associé
	Téléphone :   (519) 667-1720
	Télécopieur :   (519) 667-1722
	Courrier électronique :   dwhitred@pqa.net
Glenn Black
	Titre :   Président
	Domaine de responsabilité :   Gestion
	Téléphone :   (519) 667-1720
	Télécopieur :   (519) 667-1722
	Courrier électronique :   gblack@pqa.net

Description de l'entreprise

Process Quality Associates (PQA) provides consulting, coaching, implementation, & training in a. Quality i. ISO Quality Management Systems (1) 9001, TS16949, 17025, 13485, 22000 ii. Statistical Analysis & Techniques iii. Six Sigma b. Productivity i. Critical Chain Project Management (CCPM) ii. Global 8D (G8D) Problem Solving iii. Lean Manufacturing c. Customer & Employee Satisfaction i. Employee Involvement & Suggestion Systems ii. Customer Surveys PQA helps companies rapidly improve their quality, productivity, efficiency, profitability, and stakeholder satisfaction.
Pays propriétaire :	Canada
Année d'établissement :	1988
Exportation :	Oui
Industrie primaire (SCIAN) :	541619 - Autres services de conseils en gestion
Autres industries (SCIAN) :	541330 - Services de génie 541611 - Services de conseils en gestion administrative et générale 561990 - Tous les autres services de soutien 611690 - Tous les autres établissements d'enseignement et de formation
Activité principale de l'entreprise :	Services
Total des ventes ($CAN) :	100 000 $ à 199 999 $
Total des exportations ($CAN) :	1 $ à 99 999 $
Nombre d'employés :	2

Produit / Service / Licence

Nom du service :	AS 9000 Quality Management for Aerospace
Consulting, auditing, facilitation, assessment, technical support, technical writing, and implementation services for aerospace manufacturers.
Nom du service :	Business Excellence
Consulting, auditing, facilitation, assessment, technical support, technical writing, and implementation services for business excellence
Nom du service :	Business Process Management
Consulting, auditing, facilitation, assessment, technical support, technical writing, and implementation services
Nom du service :	CCPM
PQA provides training and implementation assistance in Critical Chain Project Management (CCPM) for Executives and Project Managers Critical Chain Project Management (CCPM) is a proven methodology that addresses EDI’s need to significantly improve its product design & development process. CCPM is a method of planning and managing projects that puts the main emphasis on the resources required to execute project tasks. It was developed by Eliyahu M. Goldratt in 1995 as an element of his Theory of Constraints. This is in contrast to the more traditional Critical Path and PERT methods, which emphasize task order and rigid scheduling. A Critical Chain project network will tend to keep the resources levelly loaded, but will require them to be flexible in their start times and to quickly switch between tasks and task chains to keep the whole project on schedule.
Nom du service :	Consulting
Consulting in quality assurance, project management, ISO based management systems, productivity, quality system audits, and strategic planning.
Nom du service :	Energy Conservation & Efficiency
Consulting, auditing, facilitation, assessment, technical support, technical writing, and implementation services for energy efficiency, alternative energy sources, and sustainable development
Nom du service :	Global 8D Problem Solving
This is a 2-day course that will enable trainees to use Ford Motor Company's G8D (Global 8 Disciplines) methodology to understand problems and their causes, develop and implement innovative, permanent solutions, recognize when to seek help in their own jobs, and to realize their role in supporting or giving input to the people or departments in charge of implementing solutions. Ford Motor Company developed the 8D process in the late 1950's to provide itself and its suppliers with an effective, disciplined methodology to get to the root cause of problems and solve them permanently. The 8D process went through several iterations over several decades, including “TOPS” or “Team Oriented Problem Solving”. In the late 1990's, Ford developed a revised version of the 8D process, officially titled "Global 8D" (G8D) which is the current global standard for Ford and many other companies in the automotive supply chain. The G8D methodology can be used for solving customer complaints, internal problems, and for continuous improvement efforts.
Nom du service :	Internal Auditing
Design, conduct, and report on audits of your ISO management system, verifying the existence and effectiveness of the management system requirements.
Nom du service :	ISO/TS 16949 Automotive Quality Services
Consulting, auditing, facilitation, assessment, technical support, technical writing, and implementation services for auto parts manufacturers.
Nom du service :	ISO 13485 Medical Device Services
Consulting, auditing, facilitation, technical support, technical writing, planning, & implementation services
Nom du service :	ISO 14001 Environmental Services
Consulting, auditing, & implementation services for environmental assessments and management systems
Nom du service :	ISO 17025 Laboratory Management System
PQA provides guidance and leadership to your organization to implement a laboratory management system that will not only meet the ISO 17025:2005 standard, but will be customized to meet the competitive needs of your lab. PQA provides numerous ISO 17025 consulting and training options for your selection, including 1. Gap Analysis 2. Project Scheduling 3. Selection of Accreditation Body 4. Developing your lab processes 5. Developing the ISO documentation 6. Internal auditing
Nom du service :	ISO 9001 Quality Management Services
Consulting, auditing, assessment, training, facilitation, technical support, technical writing, and implementation services
Nom du service :	Lean Manufacturing
Training and implementation assistance in a comprehensive Lean methodology, customized to suit your organization
Nom du service :	Problem Solving
Technical problem solving, trouble shooting, problem diagnosis, start up, prototyping, and improvement using quality assurance and/or engineering principles.
Nom du service :	Project Management Services
Consulting, auditing, facilitation, assessment, technical support, technical writing, and implementation services for project management, project scheduling, and risk assessment.
Nom du service :	Sales And Marketing
Consulting, auditing, facilitation, assessment, technical support, technical writing, and implementation services for manufacturers.
Nom du service :	Six Sigma Implementation
PQA provides 5-day Green Belt and 10-day Black Belt on-site training programs that include completion of a six sigma project
Nom du service :	Statistical Analysis, Experiments, Forecasting
Design, consulting, auditing, analysis, facilitation, assessment, technical support, technical writing, and implementation services for auto parts manufacturers.
Nom du service :	Strategic Planning
Assessment, planning, facilitation, & implementation services for strategic planning and business planning.
Nom du service :	Theory of Constraints (TOC)
Consulting, auditing, facilitation, assessment, technical support, technical writing, and implementation services
Nom du service :	Training Courses
In-house training courses & workshops in 75 different technical topics [eg. problem solving & troubleshooting, quality assurance tools, management systems, strategic planning, auditing, automotive core tools (APQP, FMEA, PPAP, MSA, SPC), lean techniques (Value Stream Mapping, 5S, SMED), Critical Chain Project Management]

Profil technologique

Consulting, auditing, facilitation, assessment, technical support, technical writing, and implementation services for quality assurance, environmental, energy efficiency, productivity, profitability, and stakeholder satisfaction.

Profil de marché

Alliances :

• Financier
• Ventes / marketing
• Technologie

Alliances stratégiques :

Looking for local partner for Strategic Alliance to utilize our skills, training materials, and capabilities. We would also be interested in becoming the Canadian representative for your related products & services.

Marchés géographiques :

Expérience en exportation :

• Arabie saoudite
• Chine
• Alabama
• Alaska
• Arizona
• Arkansas
• Californie
• Caroline du Nord
• Caroline du Sud
• Colorado
• Connecticut
• Dakota du Nord
• Dakota du Sud
• Delaware
• District de Columbia
• Floride
• Georgie
• Hawaii
• Idaho
• Iowa
• Kansas
• Kentucky
• Louisiane
• Maine
• Maryland
• Massachusetts
• Minnesota
• Mississippi
• Missouri
• Montana
• Nebraska
• Nevada
• New Hampshire
• New Jersey
• Nouveau-Mexique
• Oklahoma
• Oregon
• Pennsylvanie
• Rhode Island
• Tennessee
• Texas
• Utah
• Vermont
• Virginie
• Virginie-Occidentale
• Washington
• Wisconsin
• Wyoming

Recherche active de marchés :

• Afghanistan
• Afrique du Sud
• Albanie
• Algérie
• Allemagne
• Andorre
• Angola
• Anguilla
• Antarctique
• Antigua-et-Barbuda
• Antilles néerlandaises
• Argentine
• Arménie
• Aruba
• Australie
• Autriche
• Azerbaïdjan
• Bahamas
• Bahreïn
• Bangladesh
• Barbade
• Bélarus
• Belgique
• Belize
• Bénin
• Bermudes
• Bhoutan
• Bolivie, L'État Plurinational de
• Bosnie-Herzégovine
• Botswana
• Bouvet, Île
• Brésil
• Brunei Darussalam
• Bulgarie
• Burkina Faso
• Burundi
• Caïmans, Îles
• Cambodge
• Cameroun
• Cap-Vert
• Centrafricaine, République
• Chili
• Christmas, Île
• Chypre
• Cocos (Keeling), Îles
• Colombie
• Comores
• Congo
• Congo, La République Démocratique du
• Cook, Îles
• Corée, République de
• Corée, République Populaire Démocratique de
• Costa Rica
• Côte d'Ivoire
• Croatie
• Cuba
• Danemark
• Djibouti
• Dominicaine, République
• Dominique
• Égypte
• El Salvador
• Émirats arabes unis
• Équateur
• Érythrée
• Espagne
• Estonie
• États-Unis
• Éthiopie
• Falkland, Îles (Malvinas)
• Féroé, Îles
• Fidji
• Finlande
• France
• Gabon
• Gambie
• Géorgie
• Géorgie du sud-et-les Îles Sandwich du sud
• Ghana
• Gibraltar
• Grèce
• Grenade
• Groenland
• Guadeloupe
• Guam
• Guatemala
• Guinée
• Guinée-Bissau
• Guinée équatoriale
• Guyana
• Guyane française
• Haïti
• Heard-et-Île McDonald, Île
• Honduras
• Hong-Kong
• Hongrie
• Îles d'Åland
• Îles mineures éloignées des États-Unis
• Îles Vierges britanniques
• Îles Vierges des États-Unis
• Inde
• Indonésie
• Iran, République Islamique d'
• Iraq
• Irlande
• Islande
• Israël
• Italie
• Jamaïque
• Japon
• Jordanie
• Kazakhstan
• Kenya
• Kirghizistan
• Kiribati
• Koweït
• Lao, République Démocratique Populaire
• Lesotho
• Lettonie
• Liban
• Libéria
• Libyenne, Jamahiriya Arabe
• Liechtenstein
• Lituanie
• Luxembourg
• Macao
• Macédoine, L'Ex-République Yougoslave de
• Madagascar
• Malaisie
• Malawi
• Maldives
• Mali
• Malte
• Mariannes du Nord, Îles
• Maroc
• Marshall, Îles
• Martinique
• Maurice
• Mauritanie
• Mayotte
• Mexique
• Micronésie, États fédérés de
• Moldova, République de
• Monaco
• Mongolie
• Monténégro
• Montserrat
• Mozambique
• Myanmar
• Namibie
• Nauru
• Népal
• Nicaragua
• Niger
• Nigéria
• Niue
• Norfolk, Île
• Norvège
• Nouvelle-Calédonie
• Nouvelle-Zélande
• Océan Indien, Territoire britannique de l'
• Oman
• Ouganda
• Ouzbékistan
• Pakistan
• Palaos
• Palestinien Occupé, Territoire
• Panama
• Papouasie-Nouvelle-Guinée
• Paraguay
• Pays-Bas
• Pérou
• Philippines
• Pitcairn
• Pologne
• Polynésie française
• Porto Rico
• Portugal
• Qatar
• Réunion
• Roumanie
• Royaume-Uni
• Russie, Fédération de
• Rwanda
• Sahara Occidental
• Sainte-Hélène, Ascension et Tristan da Cunha
• Sainte-Lucie
• Saint-Kitts-et-Nevis
• Saint-Marin
• Saint-Pierre-et-Miquelon
• Saint-Siège (État de la Cité du Vatican)
• Saint-Vincent-et-les Grenadines
• Salomon, Îles
• Samoa
• Samoa américaines
• Sao Tomé-et-Principe
• Sénégal
• Serbie
• Seychelles
• Sierra Leone
• Singapour
• Slovaquie
• Slovénie
• Somalie
• Soudan
• Sri Lanka
• Suède
• Suisse
• Suriname
• Swaziland
• Syrienne, République Arabe
• Tadjikistan
• Taiwan
• Tanzanie, République-Unie de
• Tchad
• Tchèque, République
• Terres australes françaises
• Thaïlande
• Timor-Leste
• Togo
• Tokelau
• Tonga
• Trinité-et-Tobago
• Tunisie
• Turkménistan
• Turks-et-Caïcos, Îles
• Turquie
• Tuvalu
• Ukraine
• Uruguay
• Vanuatu
• Venezuela, République Bolivarienne du
• Viet Nam
• Wallis et Futuna
• Yémen
• Zambie
• Zimbabwe
• Illinois
• Indiana
• Michigan
• New York
• Ohio

Renseignements sectoriels

Taille de l'usine :

Répartition des employés

London, ON Canada

Clients clés / principaux clients :

Saudi Aramco
3M
Delphi
Magna
TRW
Burlington Technologies
Omega Screw Products

Réussite :

1 week mistake-proofing analysis identifies $1.4 million in savings and drops defect rate from 49 ppm to 1 ppm.

Problem solving & troubleshooting on new prototype resolves chronic problems

Statistical analysis of new plant equipment permits quick resolution of problem

Employee survey and advanced statistical analysis found 3 management policies that required change to maximize employee satisfaction.

ISO 9001 implementation as competitive driving force for doubling sales and 4x profitability.

Energy conservation audit identifies US$73 million in savings.

Supervision & leadership training program resolves chronic problems and helps build business excellence

Project management software and revised management method achieve 50% faster & cheaper project implementation.

Témoignage :

“Thank you PQA for helping us to improve communication between management and shop personnel!"

Dennis Roth, Engineering Manager, Heartland Appliances




“During the May 2003, ISO 9000:2000 audit, it was recommended to have a formal Internal Auditor training program conducted. Thanks to the excellent and quite comprehensive training by Process Quality Associates, our internal auditors were able to improve their auditing process.”

Natalie Minato, TQM Facilitator, Specialized Packaging Group, London




“Delta Faucet Canada has used the services of PQA to improve our supplier base partnerships by
training them in problem solving methods and within our ISO development has performed training for our internal auditors. We have found the instructors to be very professional, knowledgeable, and confident in their approach to training. On two occasions our facility was used to "audit" for practical training, and the detail in the reports indicated that the people being trained were receiving skills that will benefit their employers. Over the years I've gotten to know Don Whitred and find him to be well versed and a credit to the Quality field and when we have an opportunity to need a "consultant" we consider Don as a friend to our organization to make us better, not just as a person offering a service we need. “

Bill Bice, Quality Manager, Delta Faucet



“Thank you PQA for helping us in the training and in the implementation of a PPAP process to resolve some issues that we had with a specific product.”

Dina Barsoum, Technical Manager, Formica Canada Inc




“We used PQA during the fall of 2003. We were having premature failures on one of our product lines. They did research on various seal materials for that product. After a comprehensive analysis, they provided several recommendations. They showed where our currently material rates compared to the others they recommended based on many of the properties of the
various materials.”

Mr. Bill Conway, Manager Product R&D, Bobrick Washroom Equipment




“Process Quality Associates Inc lived up to all our expectations in assessing our operations and helping us implement the changes needed. They did everything they said they would do and more. Their consultation was well worth every penny. We would recommend them to anyone”

Mohsen Kamel, Management Representative & Controller, Direct Plastics Group Inc.




“Over a one year period ending in July 2003, consultants from PQA assisted us in developing and implementing a quality system compliant with the ISO 13485 Quality system standard. I found the consultants from PQA to be professional, as well as knowledgeable about the standard and the practical aspects of developing and implementing the system. They were always prompt, and patient. Our system was successfully registered and continues to serve us well. I would not hesitate to contact PQA for assistance under similar circumstances in the future. We continue to use PQA for targeted consulting to assist our business.”

Ian Elford, Operations Manager, Stellar International



"TEME Engineering is a small business located in Stoney Creek. We specialize in the engineering, build and installation of automated assembly line products for the automotive industry. Process Quality Associates helped us design, document & implement a quality system that integrated the QS 9000 quality system requirements into our business management processes. This was done in such a way as to allow us to achieve improvements to our operating systems without loading us down with unnecessary bureaucratic paperwork. I would recommend PQA to any company that wants to implement a quality system that will add value to its operations"

Gary J. Jones, P. Eng., Quality Manager, TEME Engineering Ltd




“PQA was contracted to do an employee survey for approximately 70 employees at TLS. While I was very familiar with implementing numerous surveys in the past, PQA made a number of innovative recommendations that were discussed with our management team, and adopted. PQA’s consultants worked well with TLS employees and managers, getting the job done exactly as promised; on-time, and on-budget. I was impressed with the survey outcomes, as well as the extra benefits we obtained due to PQA’s initial recommendations. The survey worked better than I expected. PQA’s excellent statistical analysis & interpretation of the raw data gave us solid recommendations & conclusions that were readily understood & adopted by TLS; both management and employees. PQA’s survey of TLS will be a significant help in our on-going improvement process at TLS. Feel free to contact me for further information.”

Mr. David Funk, President
TLS London, ON