Dernière mise à jour : 2013-01-07

Safe-Harbour Informatics Inc

Information sur l'entreprise

Dénomination sociale :   Safe-Harbour Informatics Inc
Nom commercial :   Safe-Harbour Informatics Inc
Adresse postale 3945, 51st Ave W VANCOUVER, Colombie-Britannique V6N 3V9	Adresse civique 3945, 51st Ave W VANCOUVER, Colombie-Britannique V6N 3V9
Téléphone : (604) 295-5355
Télécopieur : (866) 729-7232
Courrier électronique : info@safe-harbour.ca
Site Web : http://www.safe-harbour.ca

Information sur les personnes-ressources

Mark Stratton
	Titre :   Président
	Téléphone :   (604) 295-5355
	Télécopieur :   (866) 729-7232
	Courrier électronique :   info@safe-harbour.ca
Norma Stratton
	Titre :   Vice-présidente
	Domaine de responsabilité :   Services administratifs
	Téléphone :   (604) 295-5355
	Télécopieur :   (866) 729-7232
	Courrier électronique :   info@safe-harbour.ca

Description de l'entreprise

Safe Harbour Informatics Inc is a leading managed service provider of network support and maintenance services. We assess, design, build, repair, deploy, and manage networks. Our network support capabilities range from simple IT moves, hardware and software installations, to help desk remote network performance management. All these capabilities assure that your computers operate at optimal performance with maximum cost-efficiency. We provide high quality Remote and Onsite Technical Support to handle all aspect of your business computer needs. Whatever the Computer problem, we can do it all. Help is One call away. 604 295 5355
Pays propriétaire :	Canada
Année d'établissement :	2008
Exportation :	Non
Industrie primaire (SCIAN) :	541510 - Conception de systèmes informatiques et services connexes
Autres industries (SCIAN) :	811210 - Réparation et entretien de matériel électronique et de matériel de précision
Activité principale de l'entreprise :	Services
Total des ventes ($CAN) :	200 000 $ à 499 999 $
Nombre d'employés :	2
Entreprise autochtone :	Entreprises Autochtones Enregistrées sous la Stratégie d'approvisionnement auprès des entreprises autochtones (SAEA)

Produit / Service / Licence

Nom du service :	Computer Network Intergration
Design & Installation Services • Network Design and Performance Tuning • Certified Consulting • Network Cabling, Router and Switch Installation • SAN/NAS Storage Solutions • IT Assessments & Audits IT Support Services • 24/7 Network Monitoring • Managed Servers, Desktops and Applications • Help Desk for Windows & Novell • Onsite & Remote Support • Proactive Maintenance • Manage Firewall / Router / VPN Disaster Recovery Solutions • Disaster Recovery Plans & Audits • Online Backup with Safe Harbour Safe T Locker • Data Center Relocation & Co-location • Server & Desktop Virtualization Office in a Box • Phone System • Firewall/Router • File Server • Wired and Wireless Networking • Email Server • Remote Access • Automated Backup and more Our services include the following: 24x7 monitoring Escalation & basic fixes Event log monitoring Back-up log checks Anti-virus log checks Server Availability Service Availability monitoring Monitoring for DNS, DHCP, and TS etc Basic response time monitoring Monitoring custom performance parameters Server health check and analysis of key trends Patch Assessment & management Service pack updates Log maintenance (both OS and Exchange) Virus definition & prevention Server tuning & cleaning Low priority services All calls related to server or application issues

Profil technologique

Safe Harbour’s goal is to provide complete IT asset Life Cycle Management, maximize system up time and minimize time to resolve issues if and when they occur. Our full services option provides comprehensive services for desktops, servers, networks, and peripherals including preventive maintenance for desktops, providing help desk services with a web based Trouble ticketing system.

You can choose our Desktop Preventive Maintenance Plan along with Server Monitoring option to match your budget if the full services portfolio goes beyond your budget requirements and still wish to use our tools for your in-house team to carry-out full services.

Whatever plan you choose, we can get you started immediately with minimal training and you have the option to quit within a quarter. You can rely on us for top-of-the-line consulting services for sizing and implementation of MS Exchange, Databases, VOIP lines and much more.

A few services are mentioned in more detail for you to get a grasp on the same:

Desktop & Server Administration & Desktop Preventive Maintenance Services

Our Desktop and Server administration provides services such as: routine user and group administration, setting up individual home directories and shares, configuring printers, sending messages to users, start/stop a service or a process and change properties. Most of the jobs are carried out remotely using a secure remote control provided by Safe Harbour. This provides us a unique secured methodology to take remote control of an ailing desktop as if your administrators were actually sitting at the user's desk.

Our tools can scour your IT environment (desktops and servers) to determine what is and what is not present in the desktop & Server. We can determine what Operating system, hot-fixes, and applications the system has; what kind of processor, the amount of memory, how big the hard drive is, the type of monitor, keyboard and a whole slew of esoteric items like network IP addresses, Ports, protocols and Adapter configurations, Shares, users names, group configurations etc.

All this information can be categorized and used during capacity planning discussions. We also pro -vide change configuration reports, which help track the complete life cycle of an asset you may possess. Our full services include software deployment and OS upgrade services too.

Our desktop preventive maintenance services include regular maintenance of a desktop. Services included under this are: cleaning up internet debris and temp files once a week, update for latest anti-virus signature everyday, weekly repair of registry and spyware removal and patch assessment and deployment of critical patches on each desktop on weekly basis.

You are kept informed on each and every action that is taken on your IT Assets including monthly reporting on Asset inventory, Asset change con-figuration, and details of preventive maintenance carried out on each asset including Trouble Tickets raised by end users and actions taken to resolve them.
Server Monitoring, Alerts and Notification Services
Safe Harbour Network Support provides an array of essential Server management services on a flat rate subscription basis to help you maximize your Server & application uptime to keep productivity levels high.

We also minimize the daily hassles involved with using and managing technology, so you can get on with your business.
We help small and mid-size organizations design, build and support their networks, servers and desktops by providing cost-effective and proactive technical services.

Design & Installation Services
• Network Design and Performance Tuning
• Certified Consulting
• Network Cabling, Router and Switch Installation
• SAN/NAS Storage Solutions
• IT Assessments & Audits IT Support Services
• 24/7 Network Monitoring
• Managed Servers, Desktops and Applications
• Help Desk for Windows & Novell
• Onsite & Remote Support
• Proactive Maintenance
• Manage Firewall / Router / VPN
Disaster Recovery Solutions
• Disaster Recovery Plans & Audits
• Online Backup with Safe Harbour Safe T Locker
• Data Center Relocation & Co-location
• Server & Desktop Virtualization
Office in a Box
• Phone System
• Firewall/Router
• File Server
• Wired and Wireless Networking
• Email Server
• Remote Access
• Automated Backup and more…

Our services include the following:

24x7 monitoring
Escalation & basic fixes
Event log monitoring
Back-up log checks
Anti-virus log checks
Server Availability
Service Availability monitoring
Monitoring for DNS, DHCP, and TS etc
Basic response time monitoring
Monitoring custom performance parameters
Server health check and analysis of key trends
Patch Assessment & management
Service pack updates
Log maintenance (both OS and Exchange)
Virus definition & prevention
Server tuning & cleaning
Low priority services
All calls related to server or application issues