Last Updated: 2012-04-03

C-surance Global Service Inc

Company information

Legal Name:   C-surance Global Service Inc
Operating Name:   C-surance Global Service Inc
Alternate Name:   Distribution Micro BLS Inc.
Mailing Address 3455, boul. de la Pinière Bureau 201 TERREBONNE, Quebec J6X 0A1	Location Address 3455, boul. de la Pinière Bureau 201 TERREBONNE, Quebec J6X 0A1
Telephone: (450) 326-6158
Toll Free Phone: 1-866-629-6158
Fax: (450) 326-1925
Email: rs@c-surance.ca
Website URL: http://www.c-surance.ca

Contact information

RICHARD SIROIS
	Title:   Chief Executive Officer
	Area of Responsibility:   Domestic Sales & Marketing
	Telephone:   (450) 326-6158
	Ext:   229
	Fax:   (450) 326-1925
	Email:   rs@c-surance.ca
Martin Piché
	Title:   Partner/Associate
	Area of Responsibility:   Research/Development/Engineering
	Telephone:   (450) 326-6158
	Ext:   233
	Email:   martin@c-surance.ca
Stephane Pothier
	Title:   Vice President
	Area of Responsibility:   Export Sales & Marketing Domestic Sales & Marketing
	Telephone:   (450) 326-6158
	Ext:   224
	Email:   stephane@c-surance.ca

Company description

C-surance.ca Global Service Inc (CSUGSI) is a software firm DEDICATED to providing COLLABORATIVE MANAGEMENT TOOLS for Employees Benefits and Group Insurance. Allegroupe and C-surance.ca are 2 WEB SAS software suites dedicated to Group Insurance management Thanks to its C-surance.ca service, CSUGSI guarantees : - operating and management cost REDUCTION , - IMPROVED access information, - SIMPLIFIED daily operations, - REDUCED E&O risks - CREATION of new business opportunitees. The C-surance.ca COLLABORATIVE WEB SERVICE was created by CSUGSI, to insure management of all the Group benefits insurance activities. C-surance.ca is to Insurance what ATM is to the banking industry. The corporate mission is: "ASSIST each participant (Insurers, Advisors/Actuaries, Sponsors, Employees, Health professionals et service providers, payroll/HR system, etc.) involved in Group Insurance management to REDUCE their operating and insurance costs, IMPROVE access to information, EASE the burden of daily management, ELIMINATE duplication and multiple handling of same information by providing UNIVERSAL COLLABORATIVE WEB services and tools that makes it easier to manage the processes while protecting the interest of each." CSUGSI(MDI) was ISO-9001:1996 certified in December 1998
Country of Ownership:	Canada
Year Established:	1976
Exporting:	No
Quality Certification:	ISO 9001
Primary Industry (NAICS):	541510 - Computer Systems Design and Related Services
Primary Business Activity:	Services
Total Sales ($CDN):	$1,000,000 to $4,999,999
Number of Employees:	10

Product / Service / Licensing

Product Name:	Allegroupe
Group Benefit management software dedicated exclusively to Group Benefit Advisor
Product Name:	C-surance.ca - Group Benefit Insurance software management
C-surance.ca is the only fully integrated bilingual Web “software application suite” for group insurance management in Canada that guarantees saving as well as improving efficiencies and the access to your information. C-surance.ca unique CLIENT CENTRIC design covers every aspect of group insurance management; from market evaluation to full claim adjudication including all administrative services. C-surance.ca gathers and supports in real-time, through a highly secured WEB service, all participants of a group benefit plan: Employers - employees Unions - Plan Sponsors Consultants - Actuaries Carriers C-surance.ca brings you a new dimension of simplicity and efficiency that insures cost reduction and improved services. A world class solution with a modular offering, C-surance.ca allows all participants to access a highly personalized and compromised free CLIENT CENTRIC environment responding to their specific needs and responsibilities. The C-surance.ca CLIENT, is Centric to all activities. The CLIENT has full power and control over EVERY aspects of management as well has the exclusive ownership of the information. The CLIENT selects and assigns rights and responsibilities to the selected partners (carriers, advisor/actuaries, employers, employees, providers, etc.). One single platform, one single application, one single database for all the types of plans and for all participants and throughout all of the business processes. One Single Input of information to Reduce Human Error, Redundancy and Inefficiency. No matter your roles and responsibilities in the industry, as an employer, a union manager, a consultant, an actuary, a carrier third party administrator "TPA" or payer "TPP", C-surance.ca will exceed your most demanding expectations in quality and in productivity
Product Name:	Insurance - Software for Brokers and Insurers
Service Name:	COMPUTER SOFTWARE AND SERVICES - CUSTOM SYSTEM DEVELOPMENT
Service Name:	COMPUTER SOFTWARE AND SERVICES - SYSTEMS INTEGRATION
Service Name:	C-surance.ca - COLLABORATIVE WEB SOLUTION to Group benefit insurance management
C-surance.ca is a collaborative WEB software solution that addresses the needs of Group benefit and Insurance management. This unique software solution provides all the necessary tools to service each and everyone of the individual or corporation involved in the group insurance services. If Knowledge is POWER, then C-surance.ca provides a very powerful software tool to reduce drastically the operational costs. The integrated solution provides all the necessary tools to support the needs of all participants: Insurance Carriers Group Advisors and Actuaries Enterprises/government/unions Employees Health professional (as service providers) Etc. The available tools includes: Project management, plan analysis Full administration tools including self-administration or TPA services Full claim adjudication system that provides all the necessary tools to automate the business rules Visit www.c-surance.ca

Technology profile

High technology enterprise creating leading edge solution for the insurance industry.

Market profile

Alliances:

• Financial
• Sales/Marketing
• Technology

Geographic markets:

Actively pursuing:

• Tunisia
• United States

Sector information

Unique applications:

Case Study:
Service financier JDF Inc.
"Committing to the C-surance.ca service in 2004 was one great
business decision. Thanks to the availability of MDI tools and
services, we were able to substantially improve our efficiency
as well as the quality of our offer while making substantial
financial gains.
The flexibility and the power of the technology combined with
the quality of the available analysis enabled us to offer our
customers distinctive value added products instead of
promoting pricing only. Our customer always wins since we are
able to custom fit to their very needs while providing them with
competitive pricing. “
Jean Denis Roy, President and CEO
“Financial Services JDF Inc.” is a leading group insurance
professional advisor addressing the needs of Québec
enterprises. Dynamics and forward thinking the company
prides itself for providing high level “Client Centric”
Services. Mr. Roy did not wish to build his company on
offering the lowest prices, but on proposing the best
price/ratio products and services that will fit the client
needs.
With an annual growth of more than 38%, it was obvious
that selecting the right technology would be as paramount
as the reputation of the provider. C-surance.ca as well
as more than 26 years of dedicated services to the
insurance industry made MDI the ideal choice.
One of C-surance.ca characteristics is the flexibility given
to the client to “pick and choose” the needed tools. In this
case, the customer first adhered to the basic service then
gradually added complementary services which responded
to their specific needs. By the same token, it is possible to
drop services if and when they become irrelevant.
The bottom line after 2 years of use is very positive: Csurance.
ca technology made it possible to reduce from
three (3) to only one (1) the number of resources assigned
to the preparation of RFP, analysis and specifications.
The two (2) resources were reassigned to more
productive and profitable marketing activities.
The conversion of the existing files was carried out
gradually with minimum efforts thanks to powerful Excel import/export options. The C-surance.ca
technology made it possible to standardize the formats and the contents of information, but more
importantly it made it possible to regroup ALL the available information within one single data
base, whereby completely eliminating multiple input of the same information. As soon as the
information is inputted in C-surance.ca it becomes possible to respond instantaneously and in
real time to any requests coming from either the customers or the carriers.

The “pay as you go” rating structure of C-surance.ca is very business friendly and ensures an
almost instant ROI “Return on Investment”. Entry fees for the various services are a fraction of
the traditional costs of buying a licence. Usage fees are based on the volume as well as the
number of authorized accesses. Hereby, whatever the business volume, the client will pay only a
fraction of the gained benefit associated with the usage of the service. Moreover, the privilege to
end at any time without penalty with a short 90 days notice brings an additional guarantee of a
quality of service and high level performance since MDI must, every day, earn the business.
Quantitatively, the current standard at JDF for the creation of a new RFP file (average 50-100
employees), electronically transmitting them to the carriers (3-8) and preparing for the client all
the comprehensive comparative analysis including each of the received offers from the carriers is
done in less than 3 hours. The objective is to drop this to less than 2 hours within the next the 6
month. Needless to say that with the minimal invested effort it is then possible to convert the
prospect into a client with the click of a mouse. Keeping information up to date or generating
invoices or employer/employee contribution will be then become child play. C-surance.ca provide
in real time for any or all the employees the needed combined or individual detailed reports that
will reflect changes or simply “what if” scenarios. Calculations of the employer/employee
contributions are optimized fiscally and available automatically with a few key strokes or mouse
clicks.
“C-surance.ca has proven to be a very reliable, efficient and economically sounded partner. We
have access to an A to Z tools kit that provides ALL the tools necessary to answer each of our
customers request. We are always sure that whenever the need will occur, we will have access
to a product or a service which will exceed our expectation and this at a cost that will be fair and
competitive.
MDI customer service is definitively a strong point. The experts understand our needs and those
of our customers. They respond quickly and effectively our requests.
With C-surance.ca the industry revolves around OUR operations. It is we who control. ”
You can contact Mr. Jean Denis Roy at the company head office:
6, 2ième rue Sud,
Thetford Mines, G6G 4Z2
Tel 418-338-9333
avantagessociaux@servicesfinanciersjdf.com

Key / Major clients:

IBM confirms 15 years of technological advancement for CSUSGI and $4 billion in potential saving

Laval on January 13 2007, C-surance.ca Global Service Inc/MDI (CSUGSI) is proud to take note that IBM analysts describe the «C-surance.ca Suite» as the ideal business model with which the insurance industry could renew themselves. The model insures reduced operating costs that benefit the consumers.



More than $7.5B is spent annually to cover the cost of managing group benefits insurance. The C-surance.ca suite of service is the first UNIVERSAL CLIENT CENTRIC COLLABORATIVE WEB solution that guarantees group benefits insurance saving. The simplified management processes perfectly reflects the new business model proposed by IBM. CSUGSI professionals estimate that $4B annually could be saved once the solution is implemented globally. This represent some 250$ per person.



The IBM Institute for Business Value Study titled « Insurance 2020: Innovating beyond old models », dated May 23rd 2006, is a significant endorsement of our 10 years of R&D and millions in investments” said Mr. Richard Sirois, President and CEO, CSUGSI. “With the evolution of the WEB technologies, MDI undertook in 2000 a total revision of the group benefits management processes and adapted these changes to its original Allegroupe software, which had been on the market since 1995. We put aside all the traditional paradigms of operations and reinvented each process to capitalize on the potential of emergent technologies. The report presented by the IBM professionals precisely reflects the objectives and the challenges on which our professionals invested themselves for years. CSUGSI could hardly have better described its C-surance.ca project” added Mr. Sirois.



The technological and financial risks necessary to carry out its C-surance.ca project were important. But the results are impressive. The IBM report which presents the insurance model for 2020, attributes C-surance.ca 15 years of technology leadership. Case studies show that the business works extremely well financially as an CSUGSI customer succeeded in saving annually more than $500 per employee.



All the participants including insurers, professional benefits advisors/actuaries, sponsors/employers/trade unions/governments, health care providers and professionals profit from this new opportunity. The largest gains go to the sponsor and therefore the consumers. We expect the sponsor to become the principal promoter of the new technology available.



C-surance.ca proposes the service in SAAS (Software As A Service) mode simplifying the processes of implementation/integration and ensuring of new levels of effectiveness, saving as well as improving management of group insurance.



To fully appreciate the importance of CSUGSI innovation, one can compare the C-surance.ca solution for the management of the group benefits with the revolution that the ATM brought to the banking operations.



Click on this URL link



http://www.c-surance.ca/help_en/article.asp?id=1346&ucat=238&detail=94&page =



to obtain a more detailed description comparing the IBM report with the actual CSUGSI solution or to obtain an access to the full IBM report.



CSUGSI is a software firm exclusively dedicated to the insurance industry. In operation since 1983 and ISO 9001:1996 certified since December 1998, MDI is specialized in process optimization, operational efficiency and aims at reducing human interventions. CSUGSI’s deliveries with best of breed product and superior process efficiencies were recognized by peers. Prestigious awards were presented to MDI by highly regarded organization for both their INNOVATION as well as their B2B ELECTRONIC COMMERCE IMPLEMENTATION. CSUGSI does not sell insurance, nor do they offer benefits consultation, Third Parties Administrators (TPA) or Third Parties Payers (TPP) services.



The C-surance.ca services are exclusively based on a SAAS solution that will reduce operating cost and improve profit for users. This C-surance.ca solution provides all the tools to manage every aspect of group benefits insurance management: Administration, Claims Adjudication and Sales/Market Evaluation processes. C-surance.ca offers collaborative tools that manage every aspect of group benefits insurance. The solution is available to carriers, professional group benefits advisors, actuaries, TPA, TPP, plan sponsor, plan members as well as all the health professional or service providers.

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For further information please contact:

Richard Sirois - rs@c-surance.ca

450-629-6158 # 229

Toll free : 866-629-6158 # 229

www.c-surance.ca

Success stories:

Case Study:
Syndicat des débardeurs du Port de Montréal

"Since 2002, we have successfully reduced our annual management fees and claims by an average of over 500$ per active employee while improving our control over information, optimizing our processes and reducing payment for unjustified claims! These savings provided us with the means to maintain intact our existing benefits, while extending new health benefits that better reflect today’s needs, such as disability coverage. » Benoit Wolfe, Administrative Director of “Régime de Sécurité Sociale du Syndicat des Débardeurs, SCFP section locale 375” Established for more than one hundred years, the Port of Montreal Dockers union is one of the oldest unions in the Province of Quebec. With one thousand active members and about 650 pensioners under administration and working for 5 maritime employers, the Port of Montreal Dockers union is certainly a model of a successful self administered plan managed by a union organization. In 1972, under Mr. Théodore Beaudin then president, the union began to gradually step into a self-administration plan: a trust was created to offer a uniform drugs and healthcare coverage to all active members. Later in 1990, the union negotiated and obtained from their employers a better group plan for the benefit of its members; life insurance, dental care, short and long term disability benefits were added to those already offered by the union. Beginning with a standard administrative formula assumed by carriers, in an ASO mode towards 1999, the union quickly realized that successive premium increases put seriously in danger the survival of the plan for its members. Many reasons could explain the problem: The lack of controls from carriers to claim payment, unjustified paid claims and high administrative charges, etc... In 2001, the union decided then to take care of the full administration and adjudication of its group plan, with the exception of the life insurance benefit. To do it, the union purchased C -surance.ca/Allegroupe service, a fully integrated group plan administrative system from MDI Since then, with more than 100,000 paid claims per year to members and dependents, the union manages and controls from A to Z its group plan.

Amongst our most concrete benefits following the “in house” implementation of the MDI solution is the fact that the union is saving annually over 500,000$ since 2001. Saving is mainly credited to the following activities: - Elimination of dental and drug cards : o Expense associated with these cards varied from 4 to 40% of paid contribution. �� The cost of managing the partial reimbursement for retired employees of the RAMQ deductible through the drug card where costing approximately 40% of actual payout. Saving allowed an increase in the deductible reimbursement % for these members without actually adding to the available budget. �� Eliminating the standard 12% fee for dental and 4% for drug cards used by our active members provided additional funds to help us improve the available services. o Changing the payment model and inviting the members to pay for services before submitting claims, generated a positive modification in the purchase habit. The impact was major as it allowed for a reduction of consumption of services that where not essential. - Internal management provided with opportunities to identify weaknesses in regard with the previously available tools as well as allowed to better set up the contract configuration. These sensitive control might not have been a priority with our previous provider as they where operating under a “cost plus” formula. As an example: clauses that should have limited payment of denture to once every 3 or 5 years, went more often than not unnoticed by our carrier. - By having a direct access to each claim, the administrators were able to identify trends. Some of those allowed for stopping of abuses as well as potential fraudulent claims. Over and above the financial improvement for the members, the “in house” access and tools provided a way to improve substantially the speed of services to members. When needed, a check can be issued within a few minutes. This efficiency did not go unnoticed by none union employees that are managing the service, as their personal experience with traditional carrier can no way compare with the quality and speed the members are getting day in and day out. “We can react and decide faster than before. C-surance.ca provides us with all the tools, information, reports and flexibility needed for a quick decision making. We're now in full control!!! .”

Testimonial:

Case Study:
Groupe Financier Abi-Témi Inc.
"Backed by an exceptional team and the best available technology in Canada, we are proud to offer innovative, cost effective, and strong value added services to our present and future clients! The ageing of the population as well as economic pressures on local companies led us to re-evaluate traditional group insurance services. We left no stone unturned in search of the most efficient business processes and tools that would give more to our clients while protecting their insurance investments. After we completed our C-surance.ca technological investments training program, we were sold. C-surance.ca was exactly what we were looking for to aid our team in offering world class services to our clients. Our clients are the winners!" Mr Étienne Lambert, President

Established in 1981, Groupe financier Abi-témi Inc., a life insurance and financial services firm in Rouyn Noranda, Abitibi-Témiscamingue, distinguish their company by offering higher level services and unsurpassed professionalism in the area of benefits management. In previous months, Étienne Lambert, president, and Benoit Côté, founder, literally reinvented the cabinet to capitalize on this new trend to offer companies and trade unions outstanding services that will simplify management efforts, improve access to information and reduce direct and indirect management costs. Thanks to C-surance.ca technology, Groupe financier Abi-Témi inc. now addresses the group insurance and employee benefits market with renewed confidence. With a range of innovative tools at their disposal, they are now able to look for new market opportunities. “Thanks to these new technologies, the company is now able to concentrate its energy on providing unequalled service” says Mr. Benoît Côté. “The group benefits management processes are now standardized under a single system which automates administrative tasks while ensuring almost absolute reliability” continues Mr. Côté. Mr. Côté had several opportunities to work with these new technologies thanks to Richard Sirois, president and founder of MDI. With the arrival of Mr. Lambert in June 2006, Groupe financier Abi-Témi decided to go forward with this innovative project. “The implementation of this new group insurance technology is a great boost to the evolution of our profession” comments Mr. Lambert. “All of which benefits every segment of this industry”.

Thanks to these technologies, benefits managers have access to straight forward and user friendly solutions which is easy to navigate within what is normally a very complicated environment. Groupe financier Abi-Témi inc. now offers integrated management of all benefits management related activities through a single input of information, therefore reducing direct and indirect costs to clients. The legal framework for managing group insurance benefits include insurance laws, income tax laws, Civil Code, Workman’s compensation, unemployment insurance, provincial and federal healthcare policies and pensions as well as other various provincial labour laws. The complexity of laws and the high risk of errors and omissions with which companies and organizations are faced with force them to seek increasingly more sophisticated services. This is the context in which C-surance.ca performs best. Groupe financier Abi-Témi Inc. called up the services of a third group benefits and pension advisor. Few brokers in Abitibi-Témiscamingue, especially in Rouyn-Noranda, can pride themselves in having three licensed group insurance representatives under their belt. The cabinet is responsible for the preparation and professional analysis of proposals and renewals. They support new and existing customers in the integration of benefits management functions. The work provides support and accuracy to companies with employee enrolment and changes, employer/employee contribution, invoicing as well as claims management. Other functions such as maintenance and the reactivation of benefits in the event of long term disability, temporary lay off or leave of absence are integrated into the C-surance.ca system. This allows for a centralization of all functions as well as the ability to add the companies’ collective agreements and insurance contracts directly into the system for quick reference. “Our new expertise, supported by C-surance.ca technologies, enables us to offer clients and prospects major savings, a simplification of the processes, better access to their information and a reduction of errors. Our offering now extends to mining and forest companies which use to deal exclusively with large Montreal and Toronto consulting firms. This constitutes a distinctive element. We can now offer high level services while maintaining a local and personalized presence. By respecting our traditional market of small to medium size companies, we now offer services to large corporation in a way that even the best national firms cannot offer “ boasts M. Lavergne The quality of support provided by MDI to Groupe financier Abi-Témi Inc is a determining factor in our success. From the beginning of this transformation, MDI’s team of professionals has provided us with excellent support in the integration of this technology. MDI has also enabled us to familiarize ourselves with several new modules and learn to appreciate the added value before we need to commit additional funds. “For that, we are very grateful” concludes in concert the team members at Group financier Abi-Témi inc.. The future looks bright for this Abitibi-Témiscamingue firm. You don’t need to be in Montreal or Toronto to offer services of this calibre. Group financier Abi-Témi inc., along with C-surance.ca, is reducing costs and providing innovative solutions and services to their clients. To learn more about what Group financier Abi-Témi Inc. can do for you or your company, please contact Mr. Étienne Lambert at the following:
Groupe Financier Abi-témi Inc.
202 – 100 avenue du Lac
Rouyn-Noranda (Québec) J9X-4N4
819- 797-1493
elambert@abc-assurance.qc.ca