Last Updated: 2012-03-22

KLJ Computer Solutions Inc.

Company information

Legal Name:   KLJ Computer Solutions Inc.
Operating Name:   KLJ Computer Solutions Inc.
Mailing Address P.O. Box 2040 FALL RIVER, Nova Scotia B2T 1K6	Location Address 12 Pine Court HATCHET LAKE, Nova Scotia B3T 1S9
Telephone: (902) 425-7010
Toll Free Phone: 1-888-455-5669
Fax: (902) 423-9546
Email: info@kljsolutions.com
Website URL: http://www.kljsolutions.com

Contact information

Jason McGrath
	Title:   President
	Area of Responsibility:   Management Executive
	Telephone:   (902) 425-7010
	Fax:   (902) 423-9546
	Email:   jmcgrath@kljsolutions.com
John Peters
	Title:   Vice President
	Telephone:   (902) 425-7010

Company description

Since our inception in 1995, KLJ Computer Solutions, Inc. has understood that information is the key to maintaining a successful and proactive organization. This knowledge is integrated into each of our applications. Our corporate mission is simple - To use our knowledge and expertise to develop solutions that will empower organizations to effectively manage information at a level that will ultimately increase the efficiencies of their operations. Our client-based mentality allows us to build solutions to fit the client - not the other way around. KLJ strives to move beyond the traditional client-supplier relationship. We want to be your partner. Your trusted source of quality work and excellent service - time, after time, after time. This approach has attracted an impressive clientele that transcends all industries and is not limited by geographic boundaries. KLJ applications can be found running locally, nationally, and internationally within call centres, academic institutions, professional associations, public utilities, government agencies, and a wide variety of small, medium and large sized businesses. Our ability to understand the unique needs of each organization and provide custom solutions to our clients is what makes us successful. IBM Canada, the College of Physicians & Surgeons of NS, Royal & SunAlliance Insurance Company of Canada, Anderson Consulting, American Airlines, and MTT have all benefited from KLJ's innovative solutions. Isn't it time you did? KLJ Computer Solutions, Inc. is the proud recipient of C.E.E.D's 1999 Entrepreneurship & Technology Award and NovaKnowledge's 1998 Smart Young Leader Award. A member of ITANS, Halifax Metropolitan Chamber of Commerce, NovaKnowledge, & the Project Management Institute.
Country of Ownership:	Canada
Year Established:	1995
Exporting:	Yes
Primary Industry (NAICS):	541510 - Computer Systems Design and Related Services
Primary Business Activity:	Services
Total Sales ($CDN):	$200,000 to $499,999
Export Sales ($CDN):	$1 to $99,999
Number of Employees:	5

Product / Service / Licensing

Service Name:	Specializing in Information Management Solutions
APPLICATION DEVELOPMENT KLJ's Information Management Systems are customized to respond to the needs of today and the business concerns of tomorrow. Our solutions transform by-product data into powerful sources of actionable information. Ensuring that the right information is captured, stored and reported upon is fundamental to the success of any enterprise. KLJ's applications are built along-side the client to ensure that the broader needs and objectives of the organization are met. Our extensive experience has broadened our design focus towards creating user-friendly, flexible and powerful contact management, conference management, membership tracking, customer-relationship management and communications applications. Always maintaining the needs of the client, these applications enable the seamless integration with many existing software programs. In addition to building full turnkey solutions from the ground up, KLJ offers expertise in - - Needs Assessment - Data Conversion, Cleaning & Manipulation - Database Conversion & Enhancement - Web-enabled Database Applications - Database Redesign - Training - Database Integration - Broadcast E-Mail & Fax Communications The capacity of KLJ's role in any given project is determined by the client's needs whether it be day-to-day consulting, needs assessment or full solution design, development, implementation, and training. DATA SERVICE & TECHNOLOGY SOLUTIONS FOR MARKET RESEARCH & CALL CENTERS The objective of KLJ's innovative technology and data services is to increase effectiveness and maximize resources of market research and call center operations. This is achieved through the seamless automation of manual and time-consuming processes that would otherwise occupy the valuable time of center staff. With KLJ's solutions in place, center management and staff may allocate their time to more pressing tasks. KLJ's growing line of Data Service & Technology Solutions currently includes CATI Programming, Data Manipulation & Cleaning, Sample Generation, CATISpell, SampleManager, and customized AutoReporting and AutoFaxing tools. A few organizations that have benefited from these services include IBM Canada, American Airlines, AVCO Financial Services, Mitel Corporation, and the NS Dept. of Housing & Municipal Affairs.

Technology profile

Call Centre Services:

KLJ has developed an expertise in call centre services- an
expertise directly attributable to our extensive project
experience and the formation of strategic partnerships and
alliances with organizations from within all key segments of the
industry- call centre software developers, market research houses
and call centres, alike. Following are some of the
innovative tools we've developed to aid in call centre
operations:

Auto Reporting Tools
One great innovation that KLJ offers the Call Centre Industry, is
its line of Auto Reporting Tools. KLJ has developed a number of
applications for organizations all over Canada that are capable
of generating reports with thousands of pages of detailed
statistics on a monthly basis.

These Reporting Tools allow organizations that conduct monthly
tracking studies to obtain very detailed monthly, or even daily
reports, as required. All reports are professionally desktop
published and often include charts and graphs where necessary.

AutoFaxing Tools
One of KLJ's real-time products for the Call Centre Industry is
the AutoFaxing Application. The AutoFax is designed to tie into
the CATI system to allow faxes to be sent out to individuals from
directly within the call script.

All faxes are fully desktop published and allow for any necessary
logos, fonts, etc. The AutoFax can display all survey information
(including open-ended comments) as well as any imported data.

Call Handling Interfaces
Another innovative product KLJ has added to the Call Centre tools
it develops is the Call Handling Interface. A Call Handling
Interface is a database application designed specifically to
enable the user(s) to effectively handle a multitude of possible
incoming call scenarios.

For example, one of our custom-designed interfaces is responsible
for handling an average of more than 30,000 incoming calls on a
monthly basis and allows for the detailed tracking and reporting
of all information collected on a daily basis. In addition, the
system forwards the user the ability to search through over
500,000 records containing valuable customer information at any
given time.

Database Application Development:

Each and every database application that KLJ designs is
customized to fit the client's specific needs and data structure.
It is the responsibility of our development team to assess the
needs of, and advise, the client on what options may be available
to them. Once basic specifications are agreed upon, the KLJ
design team uses their expertise and creativity to build an
application that will be sound, effective and, most importantly,
user-friendly for the client.

Market profile

Alliances:

• Financial
• Sales/Marketing
• Technology

Strategic alliances:

In the interest of offering our clients comprehensive
solutions,
KLJ has formed strategic alliances with other credible
organizations that share KLJ's commitment to quality work and
client service. We reach to the respective skills and
experience
of our partners to add value to our solutions through different
viewpoints, increased resources, and expertise. Through them
we
are able to offer our clients more options.

We are always open to forming other alliances where appropriate.

Geographic markets:

Export experience:

• Connecticut
• Maryland
• New Jersey
• New York
• Texas

Actively pursuing:

• Japan
• United Kingdom
• United States
• California
• Illinois
• Indiana
• Maine
• Massachusetts
• Michigan
• Minnesota
• New Hampshire
• Oregon
• Pennsylvania
• Tennessee
• Washington

Sector information

Unique applications:

WHY KLJ?

Client-focus

Our ability to understand the unique needs of each
organization and provide custom solutions to our
clients is what makes us successful. Our
client-based mentality allows us to build
solutions to fit the client - not the other way
around.

Partnership Approach

When KLJ begins working with a client, we
instantly begin learning the intricacies of their
operation. The objective is to move beyond the
traditional client-supplier relationship. We
partner with our clients to develop solutions that
support the broader needs of their organization.

Innovation

Knowing the technology available is not enough,
understanding how to apply it to meet a specific
business need is what sets KLJ apart. KLJ's
combination of innovation, imagination, and
talent allows us to create products where none
existed before.

Experience

The development team at KLJ has extensive
experience in the design, development and
implementation of up-to-the-second, real-time
information systems. Our over 25 years of
combined experience with various types of clients,
projects and solutions is evident in the calibre
and quality of solutions we produce for our
clients.

Award Winning Solutions

KLJ Computer Solutions, Inc. is the proud
recipient of C.E.E.D's 1999 Entrepreneurship &
Technology Award and NovaKnowledge's 1998 Smart
Young Leader Award.

Integrated Team

In the interest of offering our clients
comprehensive solutions, KLJ has formed strategic
alliances with other credible organizations that
share KLJ's commitment to quality work and client
service. We reach to the respective skills and
experience of our partners to add value to our
solutions through different viewpoints, increased
resources, and expertise. Through them we are
able to offer you more options.

Key / Major clients:

Success stories:

Testimonial:

"..KLJ's work ethic & dedication to excellent
service has produced a database interface that
allows Assessment Services to improve client
service and better understand our operational &
client needs.."

Kathy Gillis
Assessment Services
NS Housing & Municipal Affairs

"..From day one we were impressed with the level
of service, detail, & quality that KLJ
demonstrated with every aspect of the contract…As
a matter of fact, in my 20 years of experience as
a manager, I have never before witnessed such a
smooth installation as I have seen on this
project.."

Pat Pettit
College of Physicians & Surgeons of NS

"..KLJ has consistently demonstrated its expertise
& professionalism in all of its work. Every
project is tackled with vigor & a visionary
approach.."

P. Gary Howard
CAA Maritimes

"..The database that KLJ designed for MTT will
carry us to a new level of understanding of our
customers and will dramatically improve our
ability to sell and provide exceptional service to
them.."

J. David Phillips,
MTT Major Customer Group