Last Updated: 2013-01-11

Falcon-Software Company, Inc.

Company information

Legal Name:   Falcon-Software Company, Inc.
Operating Name:   Falcon-Software Company, Inc.
Mailing Address P.O. Box 43007 VICTORIA, British Columbia V8X 3G2	Location Address 101-2826 Bryn Maur Rd VICTORIA, British Columbia V9B 3T4
Telephone: (250) 480-1311
Toll Free Phone: 1-800-707-1311
Fax: (250) 480-1322
Email: general@falcon-software.com
Website URL: http://www.falcon-software.com

Contact information

Gary Eisenstein
	Title:   Chief Executive Officer
	Area of Responsibility:   Management Executive
	Telephone:   (250) 480-1311
	Ext:   214
	Fax:   (250) 480-1322
	Email:   Gary@falconefx.com
John Austin
	Title:   Vice President
	Area of Responsibility:   Management Executive
	Telephone:   (250) 480-1311
	Ext:   208
	Fax:   (250) 480-1322
	Email:   john@falcon-software.com
Heather MacFayden
	Title:   Manager
	Area of Responsibility:   Customer Service
	Telephone:   (250) 480-1311
	Ext:   209
	Fax:   (250) 480-1322
	Email:   heather@falcon-software.com
Natalie Evans
	Title:   Administrator
	Area of Responsibility:   Finance/Accounting
	Telephone:   (250) 480-1311
	Ext:   204
	Fax:   (250) 480-1322
	Email:   natalie@falcon-software.com

Company description

Established in 1994, Falcon-Software Company is a web development firm specializing in eBusiness optimization solutions for companies across the globe. Falcon-Software offers a complete range of web-based application services including strategic consulting, prototype development, site architecture planning, creative graphic design and photo imagery, eCommerce solutions, content management systems, lead generation tools, advanced programming capabilities, multimedia production, SEO and site globalization services.
Country of Ownership:	Canada
Year Established:	1994
Exporting:	Yes
Primary Industry (NAICS):	541510 - Computer Systems Design and Related Services
Alternate Industries (NAICS):	541430 - Graphic Design Services
Primary Business Activity:	Services
Total Sales ($CDN):	$1,000,000 to $4,999,999
Export Sales ($CDN):	$500,000 to $999,999
Number of Employees:	20

Product / Service / Licensing

Service Name:	Website Design and Development
From prototype development and project life cycle planning to creative website design and eBusiness solutions, Falcon-Software offers comprehensive, innovative services. Prototype Development, Website Business Development Planning, Navigation and Content Structure/Organization, Template Layout Design, Digital Graphic Design and Photo Imagery, System Database Design, Usability Testing, Online Order Fulfillment Systems, Sales Force Quotation Systems, Product eCatalogs, Secure Access Systems, Content Management Systems, Email Campaigns, Online Brand Integration, Online Tracking Systems, Search Engine Optimization, Customer Feedback/Survey Applications, Online Audio, Video, Animation and rich media marketing solutions.

Technology profile

Falcon-Software takes great pride in our collaborative approach and proven techniques in defining, developing and delivering high impact websites and e-business application tools. From prototype development and project life cycle planning to creative website design and eBusiness solutions, Falcon-Software offers comprehensive, innovative services that create real value for our clientele. We have applied our broad experience, technical knowledge, and business expertise to develop a group of services that meet our clients' business objectives.

Market profile

Alliances:

• Financial
• Sales/Marketing
• Technology

Industry sector market interests:

• Manufacturing

Geographic markets:

Export experience:

• United States

Actively pursuing:

• Australia
• United Kingdom

Sector information

Unique applications:

The Danaher Industrial Control Group (DICG) is a subsidiary of Danaher Corporation (a Fortune 500 Company). DICG began as separate and distinct companies, after a number of strategic mergers and affiliations that occurred, these companies were merged under the DICG conglomerate business platform in 2000. Today, DICG is comprised of over 26 renowned industrial and process control product brands and some 15 manufacturing locations worldwide and still growing.

Falcon was able to adapt DICG's complex business model into a streamlined eBusiness framework that allows all of the individual companies that make up DICG to take full advantage of eBusiness. This framework provides for easy integration of complex catalog and product ordering systems, channel partner collaboration, globalization and cross brand marketing/selling between the individual brands, while still retaining and supporting the brand image of each of these companies.

Key / Major clients:

With over 250 Clientele Such As:
BC Teachers' Federation
Danaher
Hitachi/USA
Honeywell
Intrawest
Kodak
Viking Air
Zoll Medical

Success stories:

Gems Sensors, located in Gurnee, Illinois, made the decision to partner with a Canadian company on the west coast primarily on Falcon’s experience designing websites for B2B companies, which added a great deal of value and comfort level for Gems. Falcon’s unique approach of taking the time to understand Gems’ business, culture and process was reassuring considering the time and money being invested.

Falcon provided prototype designs and well planned out requirements documentation well before the quotation stage, making sure both parties understood what was being proposed and delivered. This technique, coupled with detailed timelines, quotations and budget forecasting by Falcon, positioned themselves as the obvious choice in the end for Gems. The first stage for Falcon was to establish the project life cycle plan, which would include defining, developing and delivering a project based on client objectives, prototype designs, site architecture, timelines and budgets. This plan would also include a dedicated crew of six, containing a project assistant, two designers, two programmers and an IT specialist. The team would be lead by a single project manager who would act as the liaison between Falcon and Gems, making sure all tasks and communication were managed efficiently.

Testimonial:

"In just the first six months after introducing the redesigned website from Falcon, we've had more than eight times as many customers register per month, and have increased the annualized revenue dollars through the site by over 280 percent. Falcon has never missed a deadline on any of my projects, even if it meant following up to make sure that I stayed on schedule as well. In addition to their extensive knowledge of website design tools and practices, they act as consultants to help with many other e-commerce and online marketing decisions. I strongly recommend Falcon-Software for any Web projects and plan to continue using them in the future."

Jeff Spencer, Corporate E-Business Manager
Lawson Products, Inc. - Des Plaines, IL