Les consomateurs canadiens : loin de leur institution bancaire! (in French only)


Service d'aide au consommateur (SAC)




This report studies the effects of bank and credit union branch restructuring and closures on Canadians living in areas without financial institutions. The researchers met with 400 heads of families from across Canada and learned that the most common problems facing those living in communities lacking banking services are related to distance and service. This report makes several suggestions, including: 1) credit union members should attend annual meetings to voice concerns, 2) financial institutions should listen to the needs of the consumers and should not presume that all can, or want to, take advantage of new technologies, and 3) governments should create three-party (including consumers, financial institutions, and governments) committees to measure inconveniences in the industry.

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French only

OCA Funded Research
This research received funding support through the Office of Consumer Affairs' Contributions Program.

Contact information

Service d'aide au consommateur (SAC)
500 rue Broadway, bureau 102 
Shawinigan, Québec  G9N 1M3
(819) 537-1414
(819) 537-5259

Source: Consumer Policy Research Database

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