To deal directly with air carriers: how Canadian travellers can be afforded better financial protection? (in French only)


Me Stéphanie Poulin


Option consommateurs




The report contains a study on travel-related legislation in Canada, the United States and Europe. In view of its impact on the issue studied, Option consommateurs focused on the phenomenon of credit card chargebacks. A brief study on trip cancellation and travel interruption insurance was also carried out to determine which policies offer protection in the event that an air carrier declares bankruptcy and under what conditions. Finally, discussions were held with various travel industry stakeholders involved in traveller protection.

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French only

OCA Funded Research
This research received funding support through the Office of Consumer Affairs' Contributions Program.

Contact information

50 Sainte-Catherine street West, Suite 440
Montreal, Quebec
H2X 3V4
(514) 598-7288
(514) 598-8511

Source: Consumer Policy Research Database

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