La téléphonie IP : une véritable concurrence dans le marché canadien (in French only)


Jean Sébastien


Union des consommateurs




Telephony is undergoing a period of dramatic technological change as a service is now available to consumers that transmits the human voice via a transmission protocol initially developed for the Internet. Telephone companies were already using the IP protocol; now, however, they are offering home IP telephony services. Such services are being developed in a context where competing companies began to market IP telephony in the preceding year. However, as of yet, no guarantees exist that IP telephony will provide a service of equal quality, with the same guarantees of uninterrupted service, especially in case of blackouts, as traditional telephony. The introduction of this new technology has raised regulatory questions. This study analyses the issues for regulatory authorities. The study also conducts a review of recent telephony sector regulation in Canada. Finally, the study proposes a look ahead at the database management that enables interconnection during a telephone call.

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French only

OCA Funded Research
This research received funding support through the Office of Consumer Affairs' Contributions Program.

Contact information

Union des consommateurs
7000 Parc Ave, Suite 201
Montreal, QC  H3N 1X1
(514) 521-6820
(514) 521-0736

Source: Consumer Policy Research Database

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