Low Income Consumer Access to Cheque Cashing Services


Consumers' Association of Canada (CAC), Manitoba Branch




During the course of this work, CAC Manitoba became increasingly aware of the dilemma faced by consumers with limited income in accessing affordable cheque cashing services. In July of 2006, CAC Manitoba initiated a project aimed at obtaining a clearer picture of consumers facing this issue, and determining the barriers that prevent them from using mainstream cheque cashing services (banks, credit unions, caisse populaires). CAC Manitoba began with a review of existing literature, which confirmed what they were hearing during the course of its work with low income consumers. Building on the work of several researchers, CAC developed two research tools for this task: focus groups (conducted in Toronto, Winnipeg and Saskatoon), and printed surveys.

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OCA Funded Research
This research received funding support through the Office of Consumer Affairs' Contributions Program.

Contact information

Consumer Association of Canada, Manitoba Branch
17-222 Osborne Street South
Winnipeg, Manitoba  R3L 1Z3
(204) 452-2572
(204) 284-1876

Source: Consumer Policy Research Database

Date Modified: