Consumer protection rights in Canada in the context of electronic commerce

Author

Roger Tassé, O.C., Q.C., Kathleen Lemieux,

Organization

Office of Consumer Affairs

Published

1999

Summary

The growth of electronic commerce to the benefit of both business and consumers is, in important respects, dependent upon the adequacy of the rules and principles of contract law that apply to consumer transactions over the Internet. Current consumer protection legislation was enacted in the 1960s and 1970s as a response to imbalances in the marketplace which concerned the consumer at that time. Electronic commerce is changing the way consumers are relating to businesses. Consumers are now provided with more opportunities to access a greater variety of goods and services at lower prices as they discover the borderless virtual marketplace. The reality of open networks and the prospect of widespread electronic commerce as a medium of choice for the consumer begs the question of whether current legislation is adequate to meet the basic needs of the online consumer across Canada. This report attempts to answer this question and proposes options and recommendations to address the challenges faced by online consumers.

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English and French

Contact information

Address
Office of Consumer Affairs
Industry Canada
C.D. Howe Building
235 Queen Street, 2nd Floor, West Tower
Ottawa, ON  K1A 0H5
Telephone
(613) 952-2534
Fax
(613) 952-6927

Source: Consumer Policy Research Database

Date Modified: