Limited usage of mobile internet access services: Informing and protecting consumers


Sophy Lambert-Racine


Union des consommateurs




Union des consommateurs’ (UC) report details all information offered to mobile Internet users by service providers. It will present a profile of the services offered in Canada, various pricing models used and information specifically available to users to track their usage. UC analyses the completeness and the clarity of the written information for users generated by their comprehensive study of brochures and Web sites from telecommunication service providers.

The report also outlines relevant elements of certain provincial consumer protection legislations that may specifically relate to mobile Internet usage; and then, we will describe recent debates that took place at the federal level since the CRTC decided to prescribe uniform information standards on wireless services.

This report outlines solutions that could be put in place to solve the identity issues so that the consumers may avoid unplanned user fees generated by mobile Internet. These areas of opportunity will derive, in particular, directly from consumer comments, some regulatory authorities as well as from members of the industry.

This document is available in the following language(s):

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English and French

OCA Funded Research
This research received funding support through the Office of Consumer Affairs' Contributions Program.

Contact information

Union des consommateurs
7000 Parc Ave, Suite 201
Montreal, QC  H3N 1X1
(514) 521-6820
(514) 521-0736

Source: Consumer Policy Research Database

Date Modified: