Ceara Allen; Michael Lio
Homeowner Protection Centre
As governments consider the need to regulate condominium property management, the Homeowner Protection Centre (HPC) set out to examine the owner views on the management of their condominiums.
The study reviews the condominium market across the country and assesses the views and needs of Canadian condominium owners. Specifically, the study identifies potential issues with managers and provides recommendations to assist industry and government to make informed decisions regarding the regulation of managers.
Despite having a range of complex responsibilities, Canadian condominium property managers outside of British Columbia (BC) are not currently required to have any mandatory qualifications, training, or experience, leaving owners vulnerable to situations where managers fail to fulfill their duties.
Some jurisdictions have recognized the potential risks to consumers and determined that oversight of the profession is necessary. BC has required strata managers and strata brokerages to meet qualifications and become licensed since 2006. Ontario has announced its intention to regulate the profession; and the Alberta government is actively considering the same.
National surveys conducted for this study show that two-thirds of the condominium owner survey respondents across the country are satisfied with their current condominium property management. Although the majority of respondents are satisfied with their managers, almost seven in ten owners surveyed support regulating condominium property managers and companies, requiring manager qualification and standards of professionalism. This finding speaks to the importance that condominium owners place on being assured that the needs of their condominium communities are being placed in capable and trustworthy hands.
The study reviews the condominium market across the country and assesses the views and needs of Canadian condominium owners. Specifically, the study aims to identify potential issues with managers and provide recommendations to assist industry and government to make informed decisions regarding the regulation of managers.
Some of the information on this Web page has been provided by external sources. The Government of Canada is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Users wishing to rely upon this information should consult directly with the source of the information. Content provided by external sources is not subject to official languages, privacy and accessibility requirements.
OCA Funded ResearchThis research received funding support through the Office of Consumer Affairs' Contributions Program.
Homeowner Protection Centre
170 Sheppard Ave. East, Suite 202
Source: Consumer Policy Research Database