No consumer left behind: a Canadian affordability framework for communications services in a digital age


John Lawford & Alysia Lau


Public Interest Advocacy Centre (PIAC)




In this report, the Public Interest Advocacy Centre sought to develop a framework for defining “affordability” of communications services in the digital age.

This report examines the way affordability is perceived by regulators, academic researchers, and corporate stakeholders, both in Canada and in other jurisdictions.

However, most importantly, this report sought to determine the low-income consumer’s perspective on the affordability of communications services.

This report proposes baseline definitions and metrics to help create a framework for the assessment of affordability of communications services in the digital age. Further research on the nature of affordability problems in Canada and the development of an appropriate policy framework to address those problems clearly is necessary.

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English and French

OCA Funded Research
This research received funding support through the Office of Consumer Affairs' Contributions Program.

Contact information

Public Interest Advocacy Centre (PIAC)
285 McLeod Street, Suite 200
Ottawa, ON   K2P 1A1
(613) 562-4002
(613) 562-0007

Source: Consumer Policy Research Database

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