All along the watch tower: a review of the Canadian consumer debt collection industry


Jonathan Bishop


Public Interest Advocacy Centre (PIAC)




Like a room full of precocious preschoolers using glue for the first time, it seems no one who walks into the debt collection industry walks away with their hands clean. Consumers, for instance, could be more diligent in their search for guidance. Collection agencies could alter their approach towards consumers, while original creditors consider seeking alternative methods to incentivize collection agencies. Consumer protection agencies could employ more effective communication methods. Law societies should establish specific guidelines to deal with the practices of lawyers who participate in debt collection. Meanwhile, the law itself could be amended to better protect consumers engaged with debt collectors. These were just a few of the conclusions arrived at during this investigation of the debt collection industry in Canada.

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OCA Funded Research
This research received funding support through the Office of Consumer Affairs' Contributions Program.

Contact information

Public Interest Advocacy Centre (PIAC)
285 McLeod Street, Suite 200
Ottawa, ON   K2P 1A1
(613) 562-4002
(613) 562-0007

Source: Consumer Policy Research Database

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