Principles of consumer protection for electronic commerce and supporting documentation - A Canadian framework


Working Group on Electronic Commerce and Consumers / Groupe de travail sur la consommation et le commerce électronique


Industry Canada




The principles are intended to guide the actions of businesses, consumers and governments within Canada in the development of a consumer protection framework for electronic commerce. The principles were drafted by a working group of representatives from Canadian businesses, consumer associations and governments, recognizing that a sound framework for consumer protection will promote consumer confidence and facilitate the acceptance and growth of electronic commerce. The working group has agreed to review the principles regularly to ensure their continued relevance in the rapidly changing electronic marketplace.

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Contact information

Industry Canada
C.D. Howe Building
235 Queen Street
Ottawa, ON  K1A 0H5
(613) 954-5031
(613) 954-2340

Source: Consumer Policy Research Database

Date Modified: