Consumer experiences with rent-to-own


Denise Barrett Consulting


Consumers Council of Canada (CCC)




This study evaluates the information presented to consumers when they enter a rent-to-own (lease-to-own) store and attempt to secure an agreement. It describes the results of 63 instore audits conducted across Canada, focusing on selected merchandise. The results include data about the costs to acquire merchandise through rent-to-own facilities, how those prices compare to conventional vendors, an evaluation of compliance with provincial consumer protection legislation, and the identification of practices that place unacceptable risks on consumers.

This document is available in the following language(s):

Third-Party Information Liability Disclaimer

Some of the information on this Web page has been provided by external sources. The Government of Canada is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Users wishing to rely upon this information should consult directly with the source of the information. Content provided by external sources is not subject to official languages, privacy and accessibility requirements.

English and French

OCA Funded Research
This research received funding support through the Office of Consumer Affairs' Contributions Program.

Contact information

Consumers Council of Canada
201-1920 Yonge Street
Toronto, ON  M4S 3E2
(416) 483-2696

Source: Consumer Policy Research Database

Date Modified: