Speeding up electronic bill payment: a consumer perspective


Centre d'intervention budgétaire et sociale de la Mauricie (CIBES)




According to data published by the Canadian Bankers Association, close to half (48%) of Canadian consumers pay bills online, while more than a quarter (27%) use preauthorized debits (drawn on their account or a credit card) to pay bills. However, anecdotal and other information obtained by consumer organisations suggests that some of those payment operations are marred by errors. In a context where Canadian federal authorities contemplate improving the legislative framework governing retail payments and where the Canadian Payments Association has communicated its intent to modernize the systems which facilitate those transactions, it seemed apposite to better document and understand the Canadian online bill payment universe, in order to propose recommendations that would aim to improve the situation, to the benefit of all Canadian economic stakeholders.

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OCA Funded Research
This research received funding support through the Office of Consumer Affairs' Contributions Program.

Contact information

Centre d'intervention budgétaire et sociale de la Mauricie (CIBES)
274 Bureau Street
Trois-Riviere, Quebec  G9A 2M7
(819) 378-7888
(819) 376-6351

Source: Consumer Policy Research Database

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