Unlimited… really?: Are consumers adequately protected?


Sophy Lambert-Racine


Union des consommateurs




Union des consommateurs (UC)’s research aimed at studying unlimited telecommunications services in the light of the problems raised. A set of protections already regulates the representations and provision of those services. UC's field survey verified how providers comply with a number of principles and obligations regarding unlimited services.

To that end, UC studied the promotional documentation of several Canadian telecommunications service providers, as well as their service terms and acceptable usage policies. We discovered that some service providers, notably wireless ones, don’t necessarily make false representations, but do surf in grey areas. This relatively positive note may be due largely to the Wireless Code, which includes provisions for unlimited services and document clarity. On the other hand, Internet service providers could be clearer about limits that can be imposed on unlimited services: the content of service terms is not adequately presented, and often not even mentioned, in the promotional documentation. UC then surveyed consumers to learn their views on unlimited telecommunications services.

This document is available in the following language(s):

Third-Party Information Liability Disclaimer

Some of the information on this Web page has been provided by external sources. The Government of Canada is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Users wishing to rely upon this information should consult directly with the source of the information. Content provided by external sources is not subject to official languages, privacy and accessibility requirements.

English and French

OCA Funded Research
This research received funding support through the Office of Consumer Affairs' Contributions Program.

Contact information

Union des consommateurs
7000 Parc Ave, Suite 201
Montreal, QC  H3N 1X1
(514) 521-6820
(514) 521-0736

Source: Consumer Policy Research Database

Date Modified: