Consumers Association of Canada (CAC)
2001
This report assesses the quality of airline passenger services in the following categories: pre-flight services, in-flight services and amenities, post-flight services, baggage services, service interruptions, and passengers with special needs. The Consumers' Association of Canada (CAC) searched for a best practice policy from the consumer's perspective, reviewed proposals for passenger bills of rights in Canada and the United States, and compared the results with the policies and practices of Air Canada. The CAC outlines the existing best practice policies of the Canadian, and to a lesser extent United States and United Kingdom, airline industries and makes service improvement proposals according to each of the six research categories.
Some of the information on this Web page has been provided by external sources. The Government of Canada is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Users wishing to rely upon this information should consult directly with the source of the information. Content provided by external sources is not subject to official languages, privacy and accessibility requirements.
OCA Funded ResearchThis research received funding support through the Office of Consumer Affairs' Contributions Program.
Consumers Association of Canada 436 Gilmour Street, 3rd Floor Ottawa, Ontario K2P 0R8
Source: Consumer Policy Research Database