Communications Services: Are the recourses before disconnection sufficient?


Anaïs Beaulieu-Laporte


Union des consommateurs




The research project explores problems faced by consumers of communications services who are in a precarious financial situation or have payment difficulties in order to verify if those consumers have adequate protections, rights and remedies. The report examines the complex legislative and regulatory frameworks for telecommunications companies in Canada, explores models and initiatives from abroad that could be used in Canada, and provides recommendations to improve regulations and to help ensure consumers who have difficulty making payments are treated equitably.

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English and French

OCA Funded Research
This research received funding support through the Office of Consumer Affairs' Contributions Program.

Contact information

Union des consommateurs
7000 Parc Ave, Suite 201
Montreal, QC  H3N 1X1
(514) 521-6820
(514) 521-0736

Source: Consumer Policy Research Database

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