High Hopes and Low Standards!: The Life and Times of Airline Travel in Canada


Andrew Reddick


Public Interest Advocacy Centre (PIAC)




The purpose of this report is to analyse how well the existing policy and regulatory frameworks protect the interests of airline passengers in Canada in areas such as pricing, safety, and quality of service. This study employed the following research methodologies, including: a review of literature, legislation, reports and other written materials, as well as consultations and interviews with industry, government and consumer interest groups in Canada and elsewhere. The report makes several recommendations, including: 1) the Canadian Transportation Agency (CTA) and Transport Canada should establish consumer advisory groups, 2) safety analysis should place people before profits, 3) service standards should be created for airports, and 4) the CTA should have the authority to review airline pricing.

This document is available in the following language(s):

Third-Party Information Liability Disclaimer

Some of the information on this Web page has been provided by external sources. The Government of Canada is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Users wishing to rely upon this information should consult directly with the source of the information. Content provided by external sources is not subject to official languages, privacy and accessibility requirements.

English only

OCA Funded Research
This research received funding support through the Office of Consumer Affairs' Contributions Program.

Contact information

Public Interest Advocacy Centre (PIAC)
285 McLeod Street, Suite 200
Ottawa, ON   K2P 1A1
(613) 562-4002
(613) 562-0007

Source: Consumer Policy Research Database

Date Modified: