Office of Consumer Affairs
2002
The purpose of the evaluation was to provide feedback and analysis on the nature and extent of operational adherence to the Canadian Code of Practice for Consumer Debit Card Services. The specific objectives of the evaluation were to explore operational adherence to, and cardholder and card issuer awareness of, various components using multiple lines of evidence. The specific components of the Code that were evaluated are PIN security and liability for loss; transactions; and dispute resolution.
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Office of Consumer Affairs Industry Canada C.D. Howe Building 235 Queen Street, 2nd Floor, West Tower Ottawa, ON K1A 0H5
Source: Consumer Policy Research Database