Highlights from: Evaluation of Operations Related to the Canadian Code of Practice for Consumer Debit Card Services


Office of Consumer Affairs




The purpose of the evaluation was to provide feedback and analysis on the
nature and extent of operational adherence to the Canadian Code of Practice for Consumer
Debit Card Services. The specific objectives of the evaluation were to explore operational
adherence to, and cardholder and card issuer awareness of, various components using multiple
lines of evidence. The specific components of the Code that were evaluated are PIN security
and liability for loss; transactions; and dispute resolution.

This document is available in the following language(s):

Third-Party Information Liability Disclaimer

Some of the information on this Web page has been provided by external sources. The Government of Canada is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Users wishing to rely upon this information should consult directly with the source of the information. Content provided by external sources is not subject to official languages, privacy and accessibility requirements.

English and French

Contact information

Office of Consumer Affairs
Industry Canada
C.D. Howe Building
235 Queen Street, 2nd Floor, West Tower
Ottawa, ON  K1A 0H5
(613) 952-2534
(613) 952-6927

Source: Consumer Policy Research Database

Date Modified: