Instruments de mesure pour une enquête en profondeur des opérations du secteur des services financiers : Irons-nous vers une améliorations de la concurrence réelle ou virtuelle pour les consommateurs à faibles et modestes revenus (in French only)

Author

Martin Brunelle

Organization

Union des consommateurs

Published

2000

Summary

The objective of this report is to develop indicators that permit the quantitative and qualitative measuring of the financial product and service industry evolution and its effects on the consumer. The researchers suggest that an evaluation of the Canadian financial services system should be based on the relationship between the low to mid-range earning consumer and the services offered via the financial system. This report makes four recommendations: 1) create a probe based on a telephone and regular mail poll and the collection of financial institution data, 2) use a standard for defining low to mid-range earners, 3) analyse data according to the proposed indicators, and 4) re-evaluate the same consumers after three years.

This document is available in the following language(s):

Third-Party Information Liability Disclaimer

Some of the information on this Web page has been provided by external sources. The Government of Canada is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Users wishing to rely upon this information should consult directly with the source of the information. Content provided by external sources is not subject to official languages, privacy and accessibility requirements.

French only

OCA Funded Research
This research received funding support through the Office of Consumer Affairs' Contributions Program.


Contact information

Address
Union des consommateurs
7000 Parc Ave, Suite 201
Montreal, QC  H3N 1X1
Telephone
(514) 521-6820
Fax
(514) 521-0736

Source: Consumer Policy Research Database

Date Modified: