All along the watch tower: a review of the Canadian consumer debt collection industry

Author

Jonathan Bishop

Organization

Public Interest Advocacy Centre (PIAC)

Published

2014

Summary

Like a room full of precocious preschoolers using glue for the first time, it seems no one who walks into the debt collection industry walks away with their hands clean. Consumers, for instance, could be more diligent in their search for guidance. Collection agencies could alter their approach towards consumers, while original creditors consider seeking alternative methods to incentivize collection agencies. Consumer protection agencies could employ more effective communication methods. Law societies should establish specific guidelines to deal with the practices of lawyers who participate in debt collection. Meanwhile, the law itself could be amended to better protect consumers engaged with debt collectors. These were just a few of the conclusions arrived at during this investigation of the debt collection industry in Canada.

This document is available in the following language(s):

Third-Party Information Liability Disclaimer

Some of the information on this Web page has been provided by external sources. The Government of Canada is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Users wishing to rely upon this information should consult directly with the source of the information. Content provided by external sources is not subject to official languages, privacy and accessibility requirements.

English and French

OCA Funded Research
This research received funding support through the Office of Consumer Affairs' Contributions Program.


Contact information

Address
Public Interest Advocacy Centre (PIAC)
285 McLeod Street, Suite 200
Ottawa, ON   K2P 1A1
Telephone
(613) 562-4002
Fax
(613) 562-0007

Source: Consumer Policy Research Database

Date Modified: