Service standards: Competition Bureau

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Service Standards for CA Identification Number Program

Service standard

Below are the Competition Bureau’s interim service standards for CA Identification Numbers, effective April 1, 2015. The Bureau will be consulting on these service standards in the spring of 2015.

A CA Identification Number, commonly referred to as "CA Number", is a five-digit number preceded by the letters CA issued by the Bureau upon request.

Only Canadian manufacturers, processors or finishers of a textile fibre product, or Canadians engaged in the business of importing or selling any textile fibre product, are allowed to register for a CA Number. Canadian dealers are not required to have a CA Number; however they may use it in place of their name and address on the label of consumer textile articles.

Canadian dealers use this number to meet provisions of the Textile Labelling and Advertising Regulations, which require prescribed consumer textile articles to be labeled with the full name and address of the dealer; or a CA Number.

Online Application: 5 Business days
(use of web form and credit card payments)

Application by Mail: 20 Business days (includes validation of payment)
(sent by mail with cheque or money order included)

Performance target

The performance target for this service standard is 90% of completed applications that are processed within the advertised processing times.

Performance information

The annual service performance for 2015–16 is 99%; for 2016–17 is 98%; and for 2017–18 is 96%.

Applying for CA number:

Registration for a CA Number can be completed in two ways, by using the Online application form or by sending an Application by mail.

Service feedback

Complaints regarding services and regulatory processes for which fees and service standards apply can be directed to the Executive Director, Corporate Services Branch. The Executive Director will examine the matter and will provide feedback to the complainant.

Contact information for the Executive Director, Corporate Services Branch, is:

Executive Director, Corporate Services Branch
Competition Bureau
50 Victoria Street
Gatineau, Quebec K1A 0C9
Telephone: 819-953-7942
Facsimile: 819-953-3464

On application, any resolution deemed by the complainant to be unsatisfactory will be further investigated by the Commissioner. Complainants will receive feedback and information regarding any subsequent resolutions or decisions relating to the original complaint.

Contact information for the Commissioner is:

Commissioner of Competition
Competition Bureau
50 Victoria Street
Gatineau, Quebec K1A 0C9
Telephone:1-800-348-5358
Facsimile: 819-953-5013

All complaints will be handled in the strictest confidence.


For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.


Service Standards for Pre-Merger Notifications, Advanced Ruling Certificate (ARC) Requests

Service standard

The Competition Bureau (Bureau) aims to provide a response to notifications and ARC requests within the service standard periods, which are:

Non-Complex: 14 days,

Complex: 45 days or 30Footnote 1 days where a Supplementary Information Request (SIR) has been issued,

The Bureau's obligation to comply with service standards is contingent upon cooperation from the parties during the course of an examination.

Performance target

The performance target for this service standard is set at 90% for non-complex notifications, and 85% for complex notifications.

Performance information

2013–14: The annual service performance for non-complex notifications is 93%; for complex 78%.

2014–15: The annual service performance for non-complex notifications is 98.82%; for complex 90.91%.

2015–16: The annual service performance for non-complex notifications is 96%; for complex 85%.

2016–17: The annual service performance for non-complex notifications is 99%; for complex 74%.

2017–18: The annual service performance for non-complex notifications is 96%; for complex 86%.

Performance information can be found on the Bureau's website.

Applying for Pre-Merger Notifications and ARC requests

Reviewing Mergers – How to file a merger notification

Notifiable Transactions and Advance Ruling Certificates.

Service feedback

Complaints regarding services and regulatory processes for which fees and service standards apply can be directed to the Deputy Commissioner of Competition, Compliance and Operations Branch. The Deputy Commissioner will examine the matter and provide the subsequent feedback to the complainant. The Compliance and Operations Branch is not involved in providing the services outlined in this document or in conducting merger review. As such, the Deputy Commissioner remains independent and objective when resolving any complaints.

Following is the contact information for the Deputy Commissioner of Competition, Compliance and Operations Branch:

Competition Bureau, Compliance and Operations Branch
50 Victoria Street
Gatineau, Québec K1A 0C9
Telephone: 819-953-7942
Facsimile: 819-953-3464

On application, any resolution deemed by the complainant to be unsatisfactory will be further investigated by the Commissioner. Complainants will receive feedback as well as information regarding any subsequent resolutions or decisions relating to the original complaint.

Following is the Commissioner of Competition's contact information:

Competition Bureau
50 Victoria Street
Gatineau, Québec K1A 0C9
Telephone: 1-800-348-5358
Facsimile: 819-953-5013

All complaints will be handled in the strictest confidence.


For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.


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