Spectrum, Information Technologies and Telecommunications

Issuance of Radio Operator Certificates

Issuance of Radio Licence Applications for Earth Radio Stations

Issuance of Radio Licence Applications for Fixed Parameter Radio Station

Issuance of Radio Licence Applications for Land Mobile Radio Stations

Issuance of Radio Licence Applications for Microwave Radio Stations


Issuance of Radio Operator Certificates

Service standard

Applications for the issuance of a new Amateur Radio Operator Certificate or a new Professional Radio Operator Certificate (class GOC, ROC-MC or ROC-A) will be processed within 4 weeks. Once processing has been completed, the certificate will be mailed to the applicant.

Performance target

The target for achieving this standard is set at 90%.

Performance results

In 2013-14, the performance target was met:

  • Amateur Radio Operator Certificate: 97.3%
  • Professional Radio Operator Certificate: 99.5%

In 2014-15, the performance target was met:

  • Amateur Radio Operator Certificate: 100%
  • Professional Radio Operator Certificate: 100%

In 2015-16, the performance target was met:

  • Amateur Radio Operator Certificate: 100%
  • Professional Radio Operator Certificate: 100%

In 2016-17, the performance target was met:

  • Amateur Radio Operator Certificate: 100%
  • Professional Radio Operator Certificate: 100%

Applying for Radio Operator Certificates

Professional Radio Operator Certificate

Amateur Radio Operator Certificate

Service feedback

If you feel that we have not met the service standards described in this document, please let us know by contacting Innovation, Science and Economic Development Canada's Radio Operator Certificate Service Centre at the following address:

Innovation, Science and Economic Development Canada
Radio Operator Certificate Service Centre
2 Queen Street East
Sault Ste. Marie, Ontario  P6A 1Y3
Phone: 1-877-604-7493 or 705-941-2001
Fax: 1-877-604-7491 or 705-941-4607
Email: ic.spectrumcertificates-certificatsduspectre.ic@canada.ca

or

Innovation, Science and Economic Development Canada
Amateur Radio Service Centre
P.O. Box 9654
Postal Station "T"
Ottawa, Ontario   K1G 6K9
Phone: 1-888-780-3333 (Toll free)
Fax: 1-613-991-5575
E-mail: ic.spectrumamateur-spectreamateur.ic@canada.ca
Hours of Operation: Monday–Friday, 8:30 a.m. to 4:30 p.m. (Eastern Time)

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.


Issuance of Radio Licence Applications for Earth Radio Stations

Service standard

Complete Radio Licence applications (including required fees) for fixed earth stations will be evaluated and a departmental response provided within 7 weeks.

Should the departmental response indicate that international coordination is required, additional delays can be expected. Although the International Telecommunications Union (ITU) currently states that administrations receiving earth station coordination requests are to provide a formal response within 4 months, further analysis and subsequent delays may also be encountered for specific earth station applications. It should also be noted that delays due to foreign administration or other agency activities are beyond Innovation, Science and Economic Development Canada's control.

Performance target

The target for achieving this standard is set at 90%.

Performance information

Service standards for this issuance of Licences for Earth Radio Station have been met for previous years as follows: for 2010-11, 99.9%; for 2011-12, 96.7%; for 2012-13, 99.9%; for 2013-14, 99.8%; and for 2014-15, 97%.

For 2015-16 and 2016-17, due to the implementation of a new database, reporting is restricted to only the total of new and amended radio licenses. The annual service performance for 2015-16 for overall new and amended radio licences is 95%; and for 2016-17 is 90.4%.

You can also view our service standards and other related information on our fees in Innovation, Science and Economic Development Canada's Departmental Performance Reports under the Supplementary Information Tables.

Applying for an Earth Radio Station Licence

You can apply for an Earth Radio Station Licence either on-line or in person at one of our regional district offices.

Service feedback

If you feel that we have not met the service standards as described in the document above, please let us know by:

Contacting Innovation, Science and Economic Development Canada and speaking to the person who served you to find out why service standards were not met; or

Discussing the matter with a departmental manager or director, as appropriate, if you do not know the name of the person who served you, or if you are not satisfied with the explanation provided, the manager/director will investigate the matter and will contact you as quickly as possible.

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.


Issuance of Radio Licence Applications for Fixed Parameter Radio Station

Service standard

Radio Licence Applications for aircraft, ship, radiotelephone and mobile stations (added to existing systems or when no frequency is required) will be processed within 3 weeks.

Once processing is complete, applicants will be invoiced for outstanding authorization fees, or an authorization will be issued if no fees are required or if required fees have been paid in advance.

Performance target

The target for achieving this standard is set at 90%.

Performance information

Service standards for this issuance of Licences for Fixed Parameter Radio Stations have been met for previous years as follows: for 2010-11, 98.6%; for 2011-12, 96.7%; for 2012-13, 97.4%; for 2013-14, 97%; and for 2014-15, 96.3%.

For 2015-16 and 2016-17, due to the implementation of a new database, reporting is restricted to only the total of new and amended radio licenses. The annual service performance for 2015-16 for overall new and amended radio licences is 95%; and for 2016-17 is 90.4%.

You can also view our service standards and other related information on our fees in Innovation, Science and Economic Development Canada's Departmental Performance Reports under the Supplementary Information Tables.

Applying for a Fixed Parameter Radio Station Licence

You can apply for a Fixed Parameter Radio Station Licence either on-line or in person at one of our district offices.

Service feedback

If you feel that we have not met the service standards as described in the document above, please let us know by:

Contacting Innovation, Science and Economic Development Canada and speaking to the person who served you to find out why service standards were not met; or

Discussing the matter with a departmental manager or director, as appropriate, if you do not know the name of the person who served you, or if you are not satisfied with the explanation provided, the manager/director will investigate the matter and will contact you as quickly as possible.

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.


Issuance of Radio Licence Applications for Land Mobile Radio Stations

Service standard

Radio Licence applications for land mobile service and mobile stations (other than those indicated under Fixed Parameter Radio Stations) for which coordination with a foreign administration or other agency is not required will be processed within 7 weeks.

If, however, such applications do require coordination with a foreign administration or other agency, they will usually be processed within 13 weeks. This estimation is based upon typical processing time provided by foreign administrations or other agencies, and actual delays for specific licence applications may vary. It should also be noted that delays due to foreign administration or other agency activities are beyond Innovation, Science and Economic Development Canada's control.

Once processing is complete, applicants will be invoiced for outstanding authorization fees, or an authorization will be issued if no fees are required or if required fees have been paid in advance.

Performance target

The target for achieving this standard is set at 90%.

Performance information

Service standards for this issuance of Licences for Land Mobile Radio Station have been met for previous years as follows: for 2010-11, 96.9%; for 2011-12, 96.1%; for 2012-13, 97.6%; for 2013-14, 97%; and for 2014-15, 94.6%.

For 2015-16 and 2016-17, due to the implementation of a new database, reporting is restricted to only the total of new and amended radio licenses. The annual service performance for 2015-16 for overall new and amended radio licences is 95%; and for 2016-17 is 90.4%.

You can also view our service standards and other related information on our fees in Innovation, Science and Economic Development Canada's Departmental Performance Reports under the Supplementary Information Tables.

Applying for a Land Mobile Radio Station Licence

You can apply for a Land Mobile Radio Station Licence either on-line or in person at one of our district offices.

Service feedback

If you feel that we have not met the service standards as described in the document above, please let us know by:

Contacting Innovation, Science and Economic Development Canada and speaking to the person who served you to find out why service standards were not met; or

Discussing the matter with a departmental manager or director, as appropriate, if you do not know the name of the person who served you, or if you are not satisfied with the explanation provided, the manager/director will investigate the matter and will contact you as quickly as possible.

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.


Issuance of Radio Licence Applications for Microwave Radio Stations

Service standard

Radio Licence applications for fixed microwave stations for which coordination with a foreign administration or other agency is not required will be processed within 4 weeks.

If, however, such applications do require coordination with a foreign administration or other agency, they will usually be processed within 10 weeks. This estimation is based upon typical processing time provided by foreign administrations or other agencies, and actual delays for specific licence applications may vary. It should also be noted that delays due to foreign administration or other agency activities are beyond Innovation, Science and Economic Development Canada's control.

Once processing is complete, applicants will be invoiced for outstanding authorization fees, or an authorization will be issued if no fees are required or if required fees have been paid in advance.

Performance target

The target for achieving this standard is set at 90%.

Performance information

Service standards for this issuance of Licences for Microwave Radio Station have been met for previous years as follows: for 2010-11, 92.3%; for 2011-12, 90.0%; for 2012-13, 95.4%; for 2013-14, 97.2%; and for 2014-15, 92%.

For 2015-16 and 2016-17, due to the implementation of a new database, reporting is restricted to only the total of new and amended radio licenses. The annual service performance for 2015-16 for overall new and amended radio licences is 95%; and for 2016-17 is 90.4%.

You can also view our service standards and other related information on our fees in Innovation, Science and Economic Development Canada's Departmental Performance Reports under the Supplementary Information Tables.

Applying for a Microwave Radio Station Licence

You can apply for a Land Mobile Radio Station Licence either on-line or in person at one of our district offices.

Service feedback

If you feel that we have not met the service standards as described in the document above, please let us know by:

Contacting Innovation, Science and Economic Development Canada and speaking to the person who served you to find out why service standards were not met; or

Discussing the matter with a departmental manager or director, as appropriate, if you do not know the name of the person who served you, or if you are not satisfied with the explanation provided, the manager/director will investigate the matter and will contact you as quickly as possible.

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

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