Service standards: Spectrum and Telecommunications Sector

Issuance of Radio Operator Certificates

Performance results

In 2013–14, the performance target was met:

  • Amateur Radio Operator Certificate: 97.3%
  • Professional Radio Operator Certificate: 99.5%

In 2014–15, the performance target was met:

  • Amateur Radio Operator Certificate: 100%
  • Professional Radio Operator Certificate: 100%

In 2015–16, the performance target was met:

  • Amateur Radio Operator Certificate: 100%
  • Professional Radio Operator Certificate: 100%

In 2016–17, the performance target was met:

  • Amateur Radio Operator Certificate: 100%
  • Professional Radio Operator Certificate: 100%

In 2017–18, the performance target was met:

  • Amateur Radio Operator Certificate: 99.8%
  • Professional Radio Operator Certificate: 99.8%

Issuance of Radio Licence Applications for Earth Radio Stations

Performance information

Service standards for this issuance of Licences for Earth Radio Station have been met for previous years as follows: for 2010–11, 99.9%; for 2011–12, 96.7%; for 2012–13, 99.9%; for 2013–14, 99.8%; and for 2014–15, 97%.
From 2015–16 onwards, due to the implementation of a new database, reporting is restricted to only the total of new and amended radio licenses. The annual service performance for 2015–16 for overall new and amended radio licences is 95%; for 2016–17 is 90.4%; and for 2017–18 is 96%.

You can also view our service standards and other related information on our fees in Innovation, Science and Economic Development Canada's Departmental Performance Reports under the Supplementary Information Tables.


Issuance of Radio Licence Applications for Fixed Parameter Radio Station

Performance information

Service standards for this issuance of Licences for Fixed Parameter Radio Stations have been met for previous years as follows: for 2010–11, 98.6%; for 2011–12, 96.7%; for 2012–13, 97.4%; for 2013–14, 97%; and for 2014–15, 96.3%.
From 2015–16 onwards, due to the implementation of a new database, reporting is restricted to only the total of new and amended radio licenses. The annual service performance for 2015–16 for overall new and amended radio licences is 95%; for 2016–17 is 90.4%; and for 2017–18 is 96%.

You can also view our service standards and other related information on our fees in Innovation, Science and Economic Development Canada's Departmental Performance Reports under the Supplementary Information Tables.


Issuance of Radio Licence Applications for Land Mobile Radio Stations

Performance information

Service standards for this issuance of Licences for Land Mobile Radio Station have been met for previous years as follows: for 2010–11, 96.9%; for 2011–12, 96.1%; for 2012–13, 97.6%; for 2013–14, 97%; and for 2014–15, 94.6%.
From 2015–16 onwards, due to the implementation of a new database, reporting is restricted to only the total of new and amended radio licenses. The annual service performance for 2015–16 for overall new and amended radio licences is 95%; for 2016–17 is 90.4%; and for 2017–18 is 96%.

You can also view our service standards and other related information on our fees in Innovation, Science and Economic Development Canada's Departmental Performance Reports under the Supplementary Information Tables.

Issuance of Radio Licence Applications for Microwave Radio Stations

Performance information

Service standards for this issuance of Licences for Microwave Radio Station have been met for previous years as follows: for 2010–11, 92.3%; for 2011–12, 90.0%; for 2012–13, 95.4%; for 2013–14, 97.2%; and for 2014–15, 92%.
From 2015–16 onwards, due to the implementation of a new database, reporting is restricted to only the total of new and amended radio licenses. The annual service performance for 2015–16 for overall new and amended radio licences is 95%; for 2016–17 is 90.4%; and for 2017–18 is 96%.

You can also view our service standards and other related information on our fees in Innovation, Science and Economic Development Canada's Departmental Performance Reports under the Supplementary Information Tables.

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