FightSpam Quiz – Questions and Answers for Individuals

Question 1

You receive an email from an organization you have dealt with before, asking you to take action on your account, such as:

  • "Verify your account information within 24 hours or your account will be frozen."
  • "Due to technical updates we ask you to reactivate your account."
  • "Your account may have been compromised. In order to protect your security, please provide us with the following information."

This email may request your password, login name, Social Insurance Number (SIN), credit card details or other personal information.

You know the organization and think that you may have subscribed to one of their services.

What do you do?




Congratulations! You chose the correct answer.

You should never respond to email messages asking for personal information. Reputable organizations do not request confidential information this way.

Fraudsters often send authentic looking email messages that appear to come from legitimate and well-known companies and organizations.

These messages often claim there is a problem with an account and request your personal information, which is then used to commit identity theft and fraud. This type of fraud is commonly known as "phishing".

Links in these messages may also lead to fraudulent websites that look legitimate. Do not follow links provided in email messages of this type.

If in doubt, phone the organization to confirm the request. Do not use the contact information provided in the email message as it could be fraudulent as well. Instead, close the email, and use a search engine to find the organization's contact information online or look in the yellow pages phone book.

Sorry! You have answered incorrectly.

The correct answer is "c".

You should never respond to email messages asking for personal information. Reputable organizations do not request confidential information this way.

Fraudsters often send authentic looking email messages that appear to come from legitimate and well-known companies and organizations.

These messages often claim there is a problem with an account and request your personal information, which is then used to commit identity theft and fraud. This type of fraud is commonly known as "phishing".

Links in these messages may also lead to fraudulent websites that look legitimate. Do not follow links provided in email messages of this type.

If in doubt, phone the organization to confirm the request. Do not use the contact information provided in the email message as it could be fraudulent as well. Instead, close the email, and use a search engine to find the organization's contact information online or look in the yellow pages phone book.