Evaluation of Mandatory Counselling

February 2013

Recommended for approval to the Deputy Minister by the Departmental Evaluation Committee on February 22, 2013

Approved by the Deputy Minister on February 22, 2013

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Table of Contents

• Executive Summary
• 1.0 Introduction
  • 1.1 Context
  • 1.2 Objectives for Mandatory Counselling
  • 1.3 Roles and Responsibilities
  • 1.4 Design and Delivery
  • 1.5 Resources
• 2.0 Methodology
  • 2.1 Approach
  • 2.2 Objective and Scope
  • 2.3 Evaluation Issues and Questions
  • 2.4 Data Collection Methods
  • 2.5 Limitations
• 3.0 Findings
  • 3.1 Relevance
  • 3.2 Performance
• 4.0 Conclusions and Recommendations
  • 4.1 Conclusions
  • 4.2 Recommendations

• Management Response and Action Plan or
  PDF version (12.0 KB, 3 pages)

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List of acronyms used in this report

Acronym	Meaning
AEB	Audit and Evaluation Branch
BIA	Bankruptcy and Insolvency Act
CFCS	Canadian Financial Capability Survey
ERPA	Economic Research and Policy Analysis Branch
GST/HST	Goods and Services Tax/Harmonized Sales Tax
OSB	The Office of the Superintendent of Bankruptcy

List of tables

Table 1	Self-Reported Changes in Financial Behaviours
Table 2	Percentage Who Believed a Topic Was Somewhat or Very Useful
Table 3	Duration of Sessions According to Trustees and Counsellors
Table 4	Debtor Perceptions of the Duration of Counselling Sessions

List of figures

Figure 1	Number of Bankruptcies and Consumer Proposals
Figure 2	Number of Repeats and the Repeat Rate over Last Five Fiscal Years