CCAA Online Filing System
Step-by-step approach for monitors

Chapters 1 to 3

1. Overview

The CCAA Online Filing System, managed by the Office of the Superintendent of Bankruptcy (OSB), allows monitors and monitor representatives under the Companies' Creditors Arrangement Act (CCAA) to create online filings. Directly inputting filing information into the system improves the accuracy of filings and shortens the turnaround times associated with the filing process.
This step-by-step guide describes what the system can do and explains how monitors can use it, including:

Where to Get Help? To reach the help desk call (toll-free) 1-877-227-3672. The help desk is open from 8:30 a.m. to 5:00 p.m. (Eastern Standard Time), Monday to Friday.
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2. Registering for the CCAA Online Filing System

2.1 Industry Canada Registration

  1. Obtain a username and password from My Industry Canada Account, if you do not already have them.

2.2 CCAA User Agreement

  1. Read, print and sign the CCAA user agreement (Terms of use—CCAA Online Filing System), which is similar to one you may have signed with your bank to allow online banking.
  2. Forward the signed user agreement to the Designated Assistant Superintendent managing the CCAA program:
    • by fax: 1-877-827-7139
    • by mail:
      Office of the Superintendent of Bankruptcy
      CCAA Program
      25 St. Clair Avenue E, 6th Floor
      Toronto, Ontario M4T 1M2
  3. The Office of the Superintendent of Bankruptcy (OSB) will review your signed agreement and notify you by email of confirmation that your user agreement has been accepted.

2.3 CCAA Online Filing System Access

  1. After you receive OSB confirmation that your user agreement has been accepted, go to the CCAA Online Filing System on the OSB website.

    The Login screen is displayed.

    Tip: To make logging in simpler the next time, bookmark the CCAA page.

  2. Type in your Industry Canada username and password.
    Note: If you forget your username or your password, you can retrieve either one on the My Industry Canada Account page.
  3. Click on the "Login" button. The system automatically displays the CCAA Registration screen.
    1. Verify that the data in the Personal Information section—taken from your Industry Canada registration—is correct.
    2. If it is not correct, click on the "update" hyperlink and correct any errors.
  4. Type in your monitor representative licence number.
  5. Click on the "Submit" button.
  6. The OSB will review your registration form and notify you by email when your account has been activated. Once you have received this confirmation, you may log on to the system.
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3. Logging in to the CCAA Online Filing System

Note: You cannot use the CCAA Online Filing System unless you have completed the steps for registration to activate your account.
  1. Go to the CCAA Online Filing System on the Office of the Superintendent of Bankruptcy (OSB) website. The Login screen is displayed.
    Tip: To make logging in simpler the next time, bookmark the CCAA page.
  2. Type in your Industry Canada username and password.
    Note: If you forget your username or your password, you can retrieve either one on the My Industry Canada Account page.
  3. Click on the "Login" button.
  4. The system displays the CCAA Online Filing System — dashboard screen, which lists your active files. The left-hand menu lists three main items for different tasks: At the top, to the right is where you can log out of the system.