CCAA Online Filing System

Step-by-step approach for monitors

Chapters 1 to 3

1. Overview

The CCAA Online Filing System, managed by the Office of the Superintendent of Bankruptcy (OSB), allows monitors and monitor representatives under the Companies' Creditors Arrangement Act (CCAA) to create online filings. Directly inputting filing information into the system improves the accuracy of filings and shortens the turnaround times associated with the filing process.
This step-by-step guide describes what the system can do and explains how monitors can use it, including:

Where to Get Help?

To reach the help desk call (toll-free) 1-877-227-3672. The help desk is open from 8:30 a.m. to 5:00 p.m. (Eastern Standard Time), Monday to Friday.

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2. Registering for the CCAA Online Filing System

2.1 Industry Canada Registration

  1. Obtain a username and password from My Industry Canada Account, if you do not already have them.

2.2 CCAA User Agreement

  1. Read, print and sign the CCAA user agreement (Terms of use—CCAA Online Filing System), which is similar to one you may have signed with your bank to allow online banking.
  2. Forward the signed user agreement to the Designated Assistant Superintendent managing the CCAA program:
    • by fax: 1-877-827-7139
    • by mail:
      Office of the Superintendent of Bankruptcy
      CCAA Program
      25 St. Clair Avenue E, 6th Floor
      Toronto, Ontario M4T 1M2
  3. The Office of the Superintendent of Bankruptcy (OSB) will review your signed agreement and notify you by email of confirmation that your user agreement has been accepted.

2.3 CCAA Online Filing System Access

  1. After you receive OSB confirmation that your user agreement has been accepted, go to the CCAA Online Filing System on the OSB website.

    The Login screen is displayed.

    Tip:

    To make logging in simpler the next time, bookmark the CCAA page.

    Figure 1: Login Screen

    Login Screen (the long description is located below the image)
    Description of Figure 1

    This screen, with the title CCAA Online Filing System, is displayed when you first type in the URL or click on a bookmark for the CCAA Online Filing system. It is the screen for logging in.

    Below the Office of the Superintendent of Bankruptcy Canada website banner is a menu to the left and the title, CCAA Online Filing System, to the right of the menu.

    Below the menu is a box with the following note: "Before using the CCAA Online Filing System, the monitor representative must sign and forward the CCAA User Agreement to the Designated Assistant Superintendent managing the CCAA program, and receive confirmation that access has been granted. For more information, see User Agreement and How to Register." The words "User Agreement and How to Register" are displayed as hyperlinked text.

    Below the note is a section labelled Login that has a field for typing in your username, with a field below it for typing in your password. Next to the password field is a Login button to click on after you have typed in the correct username and password.

    Below the Login section is a sentence that asks: "Have you forgotten your password?" with "forgotten your password" displayed as hyperlinked text.

  2. Type in your Industry Canada username and password.

    Note:

    If you forget your username or your password, you can retrieve either one on the My Industry Canada Account page.

  3. Click on the "Login" button. The system automatically displays the CCAA Registration screen.

    Figure 2: CCAA Registration screen

    CCAA Registration screen (the long description is located below the image)
    Description of Figure 2

    This screen, with the title CCAA Registration, is displayed when you typed in your Industry Canada username and password for the first time on the Login screen.

    Below the title is a box with the following note: "Before using the CCAA Online Filing System, the monitor representative must sign and forward the CCAA User Agreement to the Designated Assistant Superintendent managing the CCAA program, and receive confirmation that access has been granted. For more information, see User Agreement and How to Register." The words "User Agreement and How to Register" are displayed as hyperlinked text.

    Below the note the screen says: "You have been successfully authenticated as an Industry Canada user. The information on this page will be used by a CCAA administrator to give you permission to access the system.

    In a new paragraph, it says: "If the following information is not correct, or if this is not you, please update your registration." The word "update" is displayed as hyperlinked text.

    In a new paragraph, it says: "Required fields are indicated by a red asterisk (*)."

    The screen then presents three sections: Personal Information, Monitor Representative Information and Monitor Information.

    The Personal Information section shows the first eleven fields have been completed by the system. These fields are: your Industry Canada username, your first and last name, your company name, your title, your email address, and your street address, city, province/state, postal/zip code and country.

    In the Monitor Representative Information section, the first field is Monitor representative licence and to the right of the label is a box where you type in your monitor representative licence; there is also a "Find" button to the right of where you type in the number. Below the licence number are nine fields that will be completed automatically once you type in your licence number. These fields are monitor representative, street address, suite/ P.O. box/rural route, city, province, country, postal code, telephone number and email address.

    The Monitor Information section contains two fields that will be completed automatically once you type in your licence number: monitor licence and monitor.

    Below the Monitor Information section to the far left, separated by a line, is a button labelled Submit. A button labelled Cancel is on the far right.

    1. Verify that the data in the Personal Information section—taken from your Industry Canada registration—is correct.
    2. If it is not correct, click on the "update" hyperlink and correct any errors.
  4. Type in your monitor representative licence number.
  5. Click on the "Submit" button.
  6. The OSB will review your registration form and notify you by email when your account has been activated. Once you have received this confirmation, you may log on to the system.

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3. Logging in to the CCAA Online Filing System

Note:

You cannot use the CCAA Online Filing System unless you have completed the steps for registration to activate your account.

  1. Go to the CCAA Online Filing System on the Office of the Superintendent of Bankruptcy (OSB) website. The Login screen is displayed.

    Tip:

    To make logging in simpler the next time, bookmark the CCAA page.

    Figure 3: Login screen

    Login screen (the long description is located below the image)
    Description of Figure 3

    This screen, with the title CCAA Online Filing System, is displayed when you first type in the URL or click on a bookmark for the CCAA Online Filing system. It is the screen for logging in.

    Below the Office of the Superintendent of Bankruptcy Canada website banner is a menu to the left and the title, CCAA Online Filing System, to the right of the menu.

    Below the menu is a box with the following note: "Before using the CCAA Online Filing System, the monitor representative must sign and forward the CCAA User Agreement to the Designated Assistant Superintendent managing the CCAA program, and receive confirmation that access has been granted. For more information, see User Agreement and How to Register." The words "User Agreement and How to Register" are displayed as hyperlinked text.

    Below the note is a section labelled Login that has a field for typing in your username, with a field below it for typing in your password. Next to the password field is a Login button to click on after you have typed in the correct username and password.

    Below the Login section is a sentence that asks: "Have you forgotten your password?" with "forgotten your password" displayed as hyperlinked text.

  2. Type in your Industry Canada username and password.

    Note:

    If you forget your username or your password, you can retrieve either one on the My Industry Canada Account page.

  3. Click on the "Login" button.
  4. The system displays the CCAA Online Filing System — dashboard screen, which lists your active files. The left-hand menu lists three main items for different tasks:
    • File New Form 1
    • File New XML Document
    • File Transfer

      At the top, to the right is where you can log out of the system.

      Figure 4: CCAA Online Filing System

      CCAA Online Filing System — Dashboard screen with left-hand menu circled (the long description is located below the image)
      Description of Figure 4

      This screen, with the title CCAA Online Filing System — Dashboard, is displayed when you log in.

      The left-hand menu is circled to highlight it. It has the heading CCAA Management, and then Dashboard is the first item. The next item in the menu is File New Form 1 The next item is Monitor Substitution Form 1. The final menu item is Logout.

      The screen also shows a table to the right of the menu. The table is labelled All Active Files, with three columns under the headings OSB File Number, Debtor Company Name and Date of First OSB Submission. In the examples, there are two active files, with the file numbers in the first column displayed as hyperlinks. They are identified as Debtor 1 and Debtor 2 in the example, and show the date of first OSB submission using the four-digit year dash two-digit month dash two-digit day format.

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