About the OSB
- Our vision
- Our mission
- Our mandate
- Our strategic objectives
- Our areas of activity
- OSB management
- OSB Advisory Committee
- OSB service standards
Provide leadership in protecting the integrity of the Canadian bankruptcy and insolvency system, a pillar of the marketplace.
Contribute to a fair and efficient marketplace by protecting the integrity of the bankruptcy and insolvency system for the benefit of investors, lenders, consumers and the public.
Supervise the administration of all estates and matters under insolvency legislation.
Our strategic objectives
- Maintain an efficient and effective regulatory framework;
- Promote awareness of the rights and responsibilities of the stakeholders in the insolvency system;
- Ensure trustee and debtor compliance with the legislative and regulatory framework; and
- Be an integral source of information on Canadian insolvency matters.
Our areas of activity
The OSB helps ensure that bankruptcies and insolvencies are conducted in a fair and orderly manner. The Office:
- supervises the administration of estates in bankruptcy, commercial reorganizations, consumer proposals and receiverships, under the Bankruptcy and Insolvency Act (BIA);
- maintains a publicly accessible record of bankruptcy and insolvency proceedings under the BIA and of proceedings under the Companies' Creditors Arrangement Act (CCAA);
- licenses private-sector trustees to administer estates and appoints administrators of consumer proposals;
- records and investigates complaints from creditors, debtors, and members of the general public regarding possible wrongdoing by someone involved in the insolvency process under the BIA;
- records and investigates complaints regarding the conduct of monitors under the CCAA;
- sets and enforces professional standards for the administration of estates filed under the BIA; and
- promotes awareness of the rights and responsibilities of the stakeholders in the insolvency system.
Superintendent of Bankruptcy
Bill James (biography)
Director General, Program Policy and Regulatory Affairs
Director General, Outreach and Services Innovation
Director, Corporate Services
Regional Director, Western Region
Regional Director, Ontario Region
Regional Director, Eastern Region
OSB Advisory Committee
The mandate of the Advisory Committee is to provide external advice to the Superintendent of Bankruptcy; Assistant Deputy Minister, Small Business, Tourism and Marketplace Services and Deputy Minister, Industry Canada, on the OSB’s key business priorities.
The Advisory Committee membership is comprised of external professionals who bring insight and advice on the OSB’s business objectives and priorities.
Joan Huzar, Chairperson
Insolvency and Restructuring Professional
Provincial Public Sector Executive
John D. Eisner
Credit Counselling Services Executive
Bank Executive, Real Estate Lending
Shereen Benzvy Miller
Assistant Deputy Minister
Small Business, Tourism and Marketplace Services, Industry Canada
Superintendent of Bankruptcy
Deputy Superintendent of Bankruptcy
OSB service standards
The Office of the Superintendent of Bankruptcy is committed to providing you with quality services and at the specified service level described below. To achieve this, we pledge to
- be courteous by responding to your inquiries promptly and politely;
- be just and impartial by offering a fair service; and
- be accessible by providing information from the public record in a timely manner.
We offer bilingual services from our 14 offices across Canada from 8:30 a.m. to 4:30 p.m., Monday to Friday. (See Contact Us to find the office nearest you.)
|Services||Standards||If we do not meet this deadline|
|Bankruptcy and Insolvency Registration||Registration will be complete within two business days of receiving completed documents.||…contact the local Designated Assistant Superintendent of Bankruptcy, who will respond within one business day.|
|Bankruptcy Assistance Program (Learn more about the Bankruptcy Assistance Program)||Bankruptcy registration forms will be forwarded to a licensed trustee within two business days. After that, you will have access to the bankruptcy process within 30 days.||…contact your local Designated Assistant Superintendent of Bankruptcy, who will respond within three business day.|
|Complaints relating to BIA or CCAA proceedings||Contact us by mail/telephone. We will acknowledge your complaint within five days.
The OSB will respond to a complaint within 30 days of the date it is received. For more complex complaints, the OSB may require more time to address the issues raised. If this is the case with your complaint, you will be notified within the 30-day period.
|…contact the local Assistant Superintendent of Bankruptcy responsible for complaints. Your call will be returned within one day.|
|Inquiries relating to BIA or CCAA proceedings||Contact us. We will answer your inquiries or refer you to someone who can within five days.||…contact the local Assistant Superintendent of Bankruptcy responsible for inquiries. Your call will be returned within one day.|
|Bankruptcy and Insolvency Records Search
(Learn more about the Bankruptcy and Insolvency Records)
|If you have an account with us, we will respond to your telephone requests for search services immediately.
At your request, we will confirm these findings by fax within one business day of the search.
We will process your written request within one business day.
|… contact the Manager, Information and Client Services by telephone. Your complaint will be handled within one business day.|
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