Service commitments

Corporations Canada is committed to providing service to its clients according to defined service standards and regularly measures whether or not these commitments are being met. Measuring performance and monitoring progress allow us to assess what we have achieved over time, and determine where there is room for improvement.

Monthly key service commitment results

Business corporations - Service standards results for key services
Service Commitment Results for August 2017
Incorporation Online Processed within 1 business day 97.00%
Paper Process within 5 business days 98.20%
Amalgamation Online Processed within 1 business day 99.00%
Paper Process within 5 business days 87.80%
Amendment Online Processed within 1 business day 97.50%
Paper Process within 5 business days 99.00%
Voluntary dissolution Online Processed within 1 business day 100.00%
Paper Process within 5 business days 100.00%
Change of Registered Office Address Online Processed within 1 business day 100.00%
Paper Process within 5 business days 100.00%
Change of Directors Online Processed within 1 business day 100.00%
Paper Process within 5 business days 100.00%
Not-for-profit corporations - Service standards results for key services
Service Commitment Results for August 2017
Incorporation Online Processed within 1 business day 95.30%
Paper Process within 5 business days 100.00%
Amalgamation Paper Process within 5 business days N/A
Amendment Paper Process within 5 business days 94.60%
Voluntary dissolution Paper Process within 5 business days 95.65%
Change of Registered Office Address Online Processed within 1 business day 100.00%
Paper Process within 5 business days 93.55%
Change of Directors Online Processed within 1 business day 100.00%
Paper Process within 5 business days 99.25%

2016-2017 service commitment results

Canada Business Corporations Act (CBCA)
Services Commitment (business days) Target Result for 2016-2017
Incorporation Online Same day/Next day service 90% 97.5%
Paper 5 90% 95.2%
Annual return Online Filed on submission 90% 99.9%
Paper 5 90% 82.7%
Amendment Online Same day/Next day service 90% 97.5%
Paper 5 90% 98.0%
Amalgamation Online 1 90% 94.9%
Paper 5 90% 94.2%
Continuance (Import) Online Same day/Next day service 90% 96.2%
Paper 5 90% 96.1%
Revival 5 90% 98.8%
Discontinuance   90% 98.5%
Letter of Satisfaction for continuance to another jurisdiction (export) Online 1 90% 100.0%
Paper 5 90% 98.4%
Restated articles when not submitted with articles of amendment 5 90% 97.4%
Arrangement 5 90% 100.0%
Revocation of the intent to dissolve Online Auto-return 90% 100.0%
Paper 5 90% 100.0%
Correction 20 90% 99.5%
Exemption 30 90% 100.0%
Certificate of compliance or certificate of existence Online 1 90% 99.6%
Paper 1 90% 97.8%
Canada Not-for-profit Corporations Act (NFP)
Services Commitment (business days) Target Result for 2015-2016
* No transaction was recorded for this period.
Incorporation Online Same day/Next day service 90% 90%
Paper 5 90% 97%
Annual return Online Filed on submission 90% 100%
Paper 5 90% 96%
Amendment 5 90% 97%
Revival 5 90% 100%
Continuance (Import) 5 90% 89%
Amalgamation 5 90% 86%
Letter of Satisfaction for continuance to another jurisdiction (export) 5 90% 100%
Restated articles when not submitted with articles of amendment 5 90% 97%
Arrangement 5 90% N/A Footnote *
Revocation of the intent to dissolve 5 90% 100%
Correction 20 90% 95%
Decision to deem a corporation non-soliciting 30 90% N/A Footnote *
Authorization to limit access to corporate records 30 90% N/A Footnote *
Exemption from trust indenture requirements 30 90% 100%
Authorization relating to absentee voting methods 30 90% N/A Footnote *
Exemption from financial disclosure requirements 30 90% 100%
Exemption from electronic document requirements 30 90% 100%
Certificate of compliance or certificate of existence 1 90% 92%, 74% respectively
Canada Cooperatives Act (COOP)
Services Commitment (business days) Target Result for 2015-2016
* No transaction was recorded for this period.
Incorporation 5 90% 100%
Annual return 5 90% N/A Footnote *
Amendment 5 90% 85.7%
Revival 5 90% N/A Footnote *
Continuance (Import) 5 90% N/A Footnote *
Amalgamation 5 90% N/A Footnote *
Arrangement 5 90% N/A Footnote *
Letter of Satisfaction for continuance to another jurisdiction (export) 5 90% N/A Footnote *
Restated articles when not submitted with articles of amendment 5 90% N/A Footnote *
Intent to dissolve 5 90% N/A Footnote *
Correction 20 90% N/A Footnote *
Exemption other than related to omitting information from the financial statements 30 90% N/A Footnote *
Exemption related to omitting information from the financial statements 30 90% N/A Footnote *
Certificate of compliance or certificate of existence 1 90% N/A Footnote *
Request for copies of corporate documents (All Acts)
Services Commitment (business days) Target Result for 2015-2016
Copies of documents (certified or uncertified) 1 90% 90%
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