Client Service Standards

CIPO is committed to providing service to its clients according to defined service standards, and regularly measures whether or not these commitments are being met. Measuring performance and monitoring progress are important elements of planning. These processes allow us to assess what we have achieved over time and determine where there is room for the organization to improve.

2017-2018 Service Commitments

Patents 2017-2018
Service Commitment Expectation
Issuing of a filing certificate or an acknowledgement letter of national entry date Within 15 business days upon receipt of an application that meets filing or entry requirements 90%
Issuing of a registration certificate Within 15 business days upon receipt of a request that meets assignment registration requirements 90%
Issuing of an acknowledgement letter of a request for examination made after filing Within 15 business days upon receipt of a request for examination 90%
Sending of a first office action for application with a request for examination Within 14 months 90%
Following receipt of a client response, sending of a subsequent office action Biotechnology 9 months 90%
Electrical 8 months 90%
Mechanical 5 months 90%
Organic chemistry 5 months 90%
General chemistry 5 months 90%
Sending of an office action for expedited examination Within 3 months upon receipt of request and compliance with the requirements 90%
Granting of a patent Within 8 weeks upon submission of payment of final fee 90%
Patent Appeal Board 2017-2018
Service Commitment Expectation
Sending of a Commissioner’s decision Within 24 months upon receipt of a referral to Patent Appeal Board of a rejected application 80%
Trademarks 2017-2018
Service Commitment Expectation
Issuing of a filing date for electronic application within 7 business days upon receipt of electronic application that meets filing requirements including fees 90%
for paper application within 15 business days upon receipt of paper application that meets filing requirements including fees 90%
Sending of a first office action (approval or examiner's report) within 7 months from filing date 90%
Responding to client within 2 months upon receipt of correspondence 90%
Register a trademark within 15 business days upon receipt of paper request and fees 90%
Trademarks Opposition Board 2017-2018
Service Commitment Expectation
Scheduling of a hearing for opposition and Section 45 proceedings Within 12 months of receipt of a client request 90%
Issuing of a decision following a hearing for opposition and Section 45 proceedings Within 4 months of the hearing date 90%
Issuing of a decision in non-hearing cases for opposition and Section 45 proceedings Within 12 months after the expiry of the deadline to request a hearing 90%
Industrial Designs 2017-2018
Service Commitment Expectation
Issue filing date for an industrial design application Within 15 business days upon receipt of application that meets filing requirements 90%
Provide first action (allowance without a report or issuance of a 1st report) within 8 months from filing date 90%
Recording of an assignment Within 15 business days upon receipt of a request that meets the requirements 90%
Copyright 2017-2018
Service Commitment Expectation
Register a copyright electronic application within 2 business days upon receipt of electronic application that meets filing requirements 90%
paper application within 7 business days upon receipt of paper application that meets filing requirements including fees 90%
Information Branch – Client Service Centre 2017-2018
Service Commitment Expectation
Responding to general enquiries by telephone Immediately or call will be returned within 1 business day 95%
Responding to general enquiries by mail, email or fax Within 2 business days upon receipt 95%
Providing access to an information officer on-site in the Client Service Centre Within 5 minutes upon receipt of request 95%
Sending publications, copies, or certified copies of patent, trademark, copyright or industrial design documents Within 3 business days upon receipt of request and fees for copies or certified copies 90%

Service Standards

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