Contact us

By telephone

Request a Phone Appointment with a CIPO Information Officer

8:30 a.m. to 5:00 p.m. (Eastern time) Monday to Friday (except statutory holidays)

Toll-free from anywhere in Canada and the U.S. to our Client Service Centre
1-866-997-1936

International calls only
819-934-0544

TTY
(We cannot receive voice calls on this line.)
1-866-442-2476

Fax
819-953-CIPO (2476)
819-953-OPIC (6742)

In person

Request an In-person Appointment with a CIPO Information Officer

Our Client Service Centre staff can answer your questions from Monday to Friday, 8:30 a.m. to 5:00 p.m. in Gatineau, at the address below. You must make an appointment before your visit if you want to meet with specific employees.

Canadian Intellectual Property Office
Place du Portage I
50 Victoria St., Room C-229
Gatineau, QC K1A 0C9

Online, telephone and in person

Mail and official correspondence

Notice to clients

Please note that as of May 2, 2016, you must place all correspondence in an envelope and bring it directly to the mailroom at room C-114, in accordance with the Department of Innovation, Science and Economic Development Canada security policy regarding the reception and handling of incoming correspondence.

This measure will ensure the efficient and timely handling of all correspondence, in compliance with government standards.

Please note that financial transactions will continue to be processed at the Client Service Centre's reception desk.

Mail

Canadian Intellectual Property Office
Place du Portage I
50 Victoria St., room C-114
Gatineau, QC K1A 0C9
8:30 a.m. to 4:30 p.m. (Eastern time) Monday to Friday (except statutory holidays)

Courier

Canadian Intellectual Property Office
Place du Portage I
50 Victoria St., room C-114
Gatineau, QC J8X 3X1

8:30 a.m. to 4:30 p.m. (Eastern time) Monday to Friday (except statutory holidays)

Media relations

The media should direct its questions to Innovation, Science and Economic Development Canada's Media Relations team.

Client Service Centre products and services

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