General correspondence - Copyright

    All questions or comments related to copyright may be submitted using the attached general correspondence form.

    Note: Sections of the form marked with an asterisk (*) must be completed before you submit your question/comment.

    Response time and delivery

    The Copyright Office is committed to replying to your request within two(2) business days (48 hours).

    System requirements and information

    Please review our system requirements and information summary to ensure you have the required software.

    If you experience a problem

    • For username, password, or server error messages, contact the Strategis Help Desk at 1-800-328-6189 (Canada), or (613) 954-5031. Business hours are 8:30 a.m. to 5:00 p.m. (ET). E-mail:
    • For questions related to CIPO's online forms, please contact us.
    • To report a technical problem, please complete the Technical Problem Report form.


    Form for General correspondence.