Client Service Centre Products and Services

The Client Service Centre's commitment to serve you

The Client Service Centre (CSC) is the central point of contact for CIPO's general enquiries. It plays a critical role in disseminating intellectual property (IP) information to clients and to the public. The CSC also provides client-focused products and services as well as assistance with a wide variety of IP procedures and databases. The CSC strives to provide effective and timely responses to general client enquiries.

By telephone

In person

General mail, email and fax enquiries

If you wish to formally register feedback concerning any of the products and services offered by CIPO, please complete the Client Feedback form.

CIPO Client Service Standards

General services

Fee: No cost

Product or service Response time
Provide access to an information officer (on site) Within 5 minutes
Respond to general correspondence, email and fax requests Within 2 business days of receipt in the Client Service Centre
Respond to voicemail messages Within 1 business day
Provide access to automated search tools (on site) Based on the availability of workstations
Provide access to stored reference documents:  
On site Within 1 business day
Off siteFootnote 1 Within 7 business days

Copies of documents

Orders for copies of documents must be made in writing and submitted:

Hard copies of orders must include the Fee Payment Form and be submitted:

Copy orders with proof of payment will be completed and sent to clients within 3 business days of their receipt at the Client Service Centre.

Photocopies

Provide a photocopy of a document on paper, for each page:

Product or service Fee
a. if the person requesting makes the copy using the Public Search Room equipment (Fee per page) $0.50
b. if the Office makes the copy (Fee per page) $1

Certified copies

Send certified copies of documents in paper form, other than a request under Rule 318 or 350 of the Federal Courts Rules

Product or service Fee
a. for each certification $35
b. for each page $1

Electronic copies (uncertified)

Provide a copy of a document by email or CD-ROM. See examples of fee calculations of CD-ROM format.

Product or service Fee
a. for each request $10
b. for each patent, trademark, copyright, industrial design or application to which the request relates $10
c. if the copy is requested on a physical medium (CD-ROM), for each physical medium (CD-ROM) requested in addition to the first $10
d. for each additional 10 megabytes or a part thereof exceeding 7 megabytes $10

This service is available only for certain patent, trademark, copyright and industrial design documents, applications open to public inspection and granted or registered IP that is currently available in CIPO's IP databases.

Patent — Status

Response time: Within 2 business days

Product or service Fee
Conduct a status search $15

Patent — Item 24

Response time: Within 2 business days

Product or service Fee
Conduct an Item 24 search $20

Patent — Section 11

Response time: Within 5 business days

Product or service Fee
Conduct a Section 11 search $100

Bulk Data Products

Yearly subscriptions and backfile products from our databases are available for patents, trademarks and industrial design products. For more information, please consult the Bulk Data Products page.

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