Archived — Report for First, Second and Third Quarter Results: 2010-2011 Service Commitments

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Please note that in the areas that we underperformed by more than 10%, explanatory notes have been included.


Patents

Patents
Service Commitment Expectation* Results
Q1 Q2 Q3
* The 90% target is a year-end goal. Steps are being taken to improve the respective processing times.
** The result reflects a revised wording of the service commitment for Q3.
Issue filing date within 4 weeks upon receipt of application that meets filing requirements including fees 90% 11.63% 20.39% 91.11%*
Issue confirmation date of national entry for Patent Cooperation Treaty (PCT) applications within 8 weeks upon receipt of application that meets entry requirements including fees 90% 34.24% 29.45% 31.97%*
Provide first action (allowance or first substantive report) – Patent Prosecution Highway (PPH) upon receipt of a complete request for PPH:
  • within 3 months for every discipline
90% 84.14% 88% 87%
Provide an International Search Report and Written Opinion or a No Search Report and Written Opinion – International Search Authority (ISA) upon receipt of  request for ISA:
  • the later of 3 months from receiving search copy or 9 months from the priority date, in all disciplines
90% 86.50% 85.63% 78.83%
Provide an International Preliminary Report on Patentability (IPRP) – International Preliminary Examining Authority (IPEA) upon receipt of request for IPEA:
  • the later of 6 months from receipt of a complete demand or 28 months from the priority date, in all disciplines
90% 90.57% 94.83% 91.42%

Examination – TATs

Percentage of inventory of applications with a request for examination waiting for a first office action

80% of applications with a request for examination will be waiting for a first substantive office action less than (by discipline):        
Biotechnology – 24 months 80% 97% 86% 89%
Electrical – 32 months 80% 86% 84% 87%
Mechanical – 18 months 80% 85% 84% 83%
Organic chemistry – 18 months 80% 92% 82% 82%
General chemistry – 21 months 80% 88% 90% 90%
Issue ownership registration or notification requesting additional information** within 6 weeks upon receipt of request and fees 90% 36.5% 32.8% 83.77%**

Patent Appeal Board

Patent Appeal Board*
Service Commitment Expectation Results
Q1 Q2 Q3
* The Patent Appeal Board is responsible for both patent and industrial design appeals; the 90% target is a year-end goal.
Schedule hearing date for applications referred to Patent Appeal Board before January 2009 90% 68% 80% 92.5%
Issue decision for applications referred to Patent Appeal Board before April 2008 90% 19% 37.5% 47%

Trademarks

Trademarks
Service Commitment Expectation Results
Q1 Q2 Q3
** Process improvements underway are likely to result in service commitments being met.
Issue filing date within 4 business days upon receipt of electronic application that meets filing requirements including fees 90% 99.9% 96.5% 94.6%
within 7 business days upon receipt of paper application that meets filing requirements including fees 90% 99.5% 83.6% 82.3%
Provide first action (approval or issue examiner's report) within 4.5 months from filing date 90% 76.6% 85.3% 82%
Respond to client correspondence received subsequent to a first action within 4 months upon receipt of correspondence 90% 86.4% 83.6% 87.3%
Register a trademark immediately upon electronic registration 100% 100% 100% 100%
within 25 business days upon receipt of paper request and fees 90% 86.1% 52.6%** 94.5%

Trademarks Opposition Board

Trademarks Opposition Board
Service Commitment** Expectation Results
Q1 Q2 Q3
* On average, the Branch is close to achieving the turnaround times expected and continues to improve due in part to actively managing its case lists, but was unable to do so this quarter in part due to production issues which are continuing to be monitored.
** TMOB is effectively managing the implementation of the new service standards and is demonstrating good progress overall.
Schedule hearing date within 14 months upon receipt of request (Opposition) 90% 95% 95% 95%
within 14 months upon receipt of request (Section 45) 90% 70% 80% 89%
Issue decision within 12 months upon referral for a non-hearing decision (Opposition) 90% 60% 74% 83%*
within 12 months upon referral for a non-hearing decision (Section 45) 90% 62% 79% 78%*
within 4 months following hearing date (Opposition) 90% 78% 81% 79%
within 4 months following hearing date (Section 45) 90% 100% 100% 100%

Industrial Designs

Industrial Designs
Service Commitment Expectation Results
Q1 Q2 Q3
Issue filing date within 3 weeks upon receipt of application that meets filing requirements 90% 95.3% 96.4% 97%
Provide first action (register or issue examiner's report) within 8 months from filing date and receipt of fees 90% 97.5% 96.9% 97.2%

Copyrights

Copyrights
Service Commitment Expectation Results
Q1 Q2 Q3
Register a copyright within 5 business days upon receipt of electronic application that meets filing requirements including fees 90% 98.6% 99.4% 99.98%
within 7 business days upon receipt of paper application that meets filing requirements including fees 90% 86.8% 99.8% 95.16%

Information Branch – Client Service Centre

Information Branch – Client Service Centre*
Service Commitment Expectation Results
Q1 Q2 Q3
* The Client Service Centre's business hours are from 8:30 a.m. to 5:00 p.m. from Monday to Friday; statutory holidays are excluded.
Respond to general enquiries within 24 hours upon receipt by telephone 90% 97.4% 97.9% 98.3%
within 48 hours upon receipt by mail, email or fax 90% 92% 91% 91.3%
Provide access to an on-site information officer within 10 minutes upon receipt of request 90% 98.7% 96.6% 98.9%
Send CIPO publications by mail within 48 hours upon receipt of request 90% 99.1% 98.1% 91.0%
Send patent, trademark, copyright or industrial design documents by mail or electronically (only patent documents are available electronically) within 72 hours upon receipt of request and fees for photocopies 90% 96.9% 97.8% 96.4%
by mail within 72 hours upon receipt of request and fees for certified copies 90% 96.9% 96.3% 96.5%
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