CIPO Business Strategy 2012-2017 - Customer Pillar (Page 8 of 13)

CIPO Business Strategy Roadmap 2012-2017 (PDF: 800 KB; 1 page)

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Priorities Timeline for Customer Pillar

Customer Pillar

Priorities


Understanding Our Customer

Deepen understanding of client needs

Q1 2012-13 & beyond

Customer Relationship Management

Develop and implement Customer Relationship Management Framework

Q1 2012-13 & beyond

Targeted Outreach

Targeted outreach to customer segments

Q3 2012-13 & beyond

Communications

Internal

Share customer knowledge across CIPO

Q1 2012-13 & beyond

External

To improve two-way communication with clients

Q1 2012-13 & beyond


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