2012-2013 Service Commitments

CIPO is committed to providing service to its clients according to defined service standards, and regularly measures whether or not these commitments are being met. Measuring performance and monitoring progress are important elements of planning. These processes allow us to assess what we have achieved over time and determine where there is room for the organization to improve.

2012-2013 Service Commitments

Patents 2012-13
Service Commitment Expectation Result
Issue filing date within 4 weeks upon receipt of application that meets filing requirements including fees 90% 96%
Issue confirmation date of national entry for Patent Cooperation Treaty (PCT) applications within 8 weeks upon receipt of application that meets entry requirements including fees 90% 82%
Provide first action (allowance or first substantive report) – Patent Prosecution Highway (PPH) upon receipt of request PPH: within 3 months for every discipline 90% 90%
Provide an international search report (ISR) and written opinion or a no search report and written opinion – International Search Authority (ISA) upon receipt of request for ISA: the later of 3 months from receiving search copy or 9 months from the priority date, in all disciplines 90% 92%
Provide an international preliminary report on patentability (IPRP) – International Preliminary Examining Authority (IPEA) upon receipt of request for IPEA: within the later of 6 months from receipt of a complete request or 28 months from the priority date, in all disciplines 90% 94%
Examination — TATs Percentage of inventory of applications with a request for examination waiting for a first substantive office action

Percentage of applications with a request for examination will be waiting for a first substantive office action less than (by discipline):

Biotechnology 21 months 90% 97%
Electrical 30 months 90% 94%
Mechanical 18 months 90% 90%
Organic chemistry 18 months 90% 98%
General chemistry 18 months 90% 96%
Examination — TATs Percentage of inventory of applications with a request for examaniation waiting for subsequent office actions

Upon receipt of your response, a subsequent Patent Office action will be completed within the period specified for each discipline:.

Biotechnology 18 months 90% 100%
Electrical 30 months 90% 100%
Mechanical 12 months 90% 99%
Organic chemistry 12 months 90% 99%
General chemistry 12 months 90% 99%
Issue ownership registration or notification requesting additional information within 6 weeks upon receipt of request and fees 90% 92%
Patent Appeal Board * 2012-13
Service Commitment Expectation Result
Issue decision reduce the total inventory of cases pending over 48 months 75% 80%
Trademarks 2012-13
Service Commitment Expectation Result
Issue filing date electronic application within 7 business days upon receipt of electronic application that meets filing requirements including fees 90% 86%
paper application within 7 business days upon receipt of paper application that meets filing requirements including fees 90% 64%1
Provide first action (approval or issue examiner's report) within 6 months from filing date 90% 54%2
Respond to client correspondence received subsequent to a first action within 4 months upon receipt of correspondence 90% 92%
Register a trademark electronic registration immediately upon electronic registration 100% 100%
paper request within 25 business days upon receipt of paper request and fees 90% 70%3
Trademarks Opposition Board 2012-13
Service Commitment Expectation Result
Schedule hearing date Opposition within 14 months upon receipt of request (Opposition) 90% 84%
Section 45 within 14 months upon receipt of request (Section 45) 90% 97%
Issue decision non-hearing decision Opposition within 12 months upon referral for a non-hearing decision (Opposition) 90% 94%
Section 45 within 12 months upon referral for a non-hearing decision (Section 45) 90% 76%4
hearing date Opposition within 4 months following hearing date (Opposition) 90% 94%
Section 45 within 4 months following hearing date (Section 45) 90% 83%
Industrial Designs 2012-13
Service Commitment Expectation Result
Issue filing date within 3 weeks upon receipt of application that meets filing requirements 90% 95%
Provide first action (register or issue examiner's report) within 8 months from filing date and receipt of fees 90% 98%
Copyright 2012-13
Service Commitment Expectation Result
Register a copyright electronic application within 5 business days upon receipt of electronic application that meets filing requirements including fees 90% 98%
paper application within 7 business days upon receipt of paper application that meets filing requirements including fees 90% 84%
Information Branch – Client Service Centre ** 2012-13
Service Commitment Expectation Result
Respond to general enquiries by telephone within 1 business day upon receipt by telephone 95% 98%
by mail, email or fax within 2 business days upon receipt by mail, email or fax 95% 95%
Provide access to an on-site information officer within 5 minutes upon receipt of request 95% 100%
Send CIPO publications by mail within 2 business days upon receipt of request 95% 98%
Send patent, trademark, copyright or industrial design documents photocopies by mail or electronically (only patent documents are available electronically) within 3 business days upon receipt of request and fees for photocopies 90% 72%5
certified copies by mail within 3 business days upon receipt of request and fees for certified copies 90% 58%6

1 Target not achieved due to a greater number of steps involved in the processing and handling of paper files.

2 First action turnaround times were affected by the secondary review process for first action reports by new examination staff.

3 Target not achieved due to a temporary process change in the trademark branch records office.

4 Service standard not met due to an unusually high number of cases in August and September 2012.

5, 6 Target not achieved due to the introduction of new procedures for the processing of incoming document orders and an unexpected increase in the number of copy pages for court file orders


* The Patent Appeal Board is responsible for both patent and industrial design appeals.

** The Client Service Centre's business hours are from 8:30 a.m. to 5:00 p.m. from Monday to Friday; statutory holidays are excluded.

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