2013-2014 Service Commitments

CIPO is committed to providing service to its clients according to defined service standards, and regularly measures whether or not these commitments are being met. Measuring performance and monitoring progress are important elements of planning. These processes allow us to assess what we have achieved over time and determine where there is room for the organization to improve.

2013-2014 Service Commitments

Patents 2013-2014
Service Commitment Expectation Result
Issue filing date within 4 weeks upon receipt of application that meets filing requirements including fees 90% 97%
Issue confirmation date of national entry for Patent Cooperation Treaty (PCT) applications within 8 weeks upon receipt of application that meets entry requirements including fees 90% 98%
Issue ownership registration or notification requesting additional information within 6 weeks upon receipt of request and fees 90% 95%
Provide first action (allowance or first substantive report) – Patent Prosecution Highway (PPH) within 3 months upon receipt of request complying with the requirements for accelerated examination under the PPH 90% 92%
Provide an international search report (ISR) and written opinion or a no search report and written opinion upon receipt of request: within the later of 3 months from receiving search copy or 9 months from the priority date 90% 94%
Provide an international preliminary report on patentability (IPRP) upon receipt of request: within the later of 6 months from receipt of a complete request or 28 months from the priority date 90% 95%
Provide first substantive office action to an application with a request for examination (by discipline) Biotechnology 24 months 90% 96%
Electrical 36 months 90% 97%
Mechanical 24 months 90% 98%
Organic chemistry 20 months 90% 98%
General chemistry 20 months 90% 93%
Following receipt of a client response, provide a subsequent office action (by discipline) Biotechnology 10 months 90% 95%
Electrical 16 months 90% 92%
Mechanical 6 months 90% 94%
Organic chemistry 6 months 90% 95%
General chemistry 6 months 90% 86%
Patent Appeal Board Footnote * 2013-2014
Service Commitment Expectation Result
Issue decision within 42 months of referral to the Patent Appeal Board for decision 80% 86%
Trademarks 2013-2014
Service Commitment Expectation Result
Issue filing date electronic application within 7 business days upon receipt of electronic application that meets filing requirements including fees 90% 96%
paper application within 7 business days upon receipt of paper application that meets filing requirements including fees 90% 70%Footnote 1
Provide first action (approval or examiner's report) within 9 months from filing dateFootnote 2 90% 92%
Respond to client correspondence received subsequent to a first action within 4 months upon receipt of correspondence 90% 87%
Register a trademark electronic registration immediately upon electronic registration 100% 100%
paper request within 25 business days upon receipt of paper request and fees 90% 98%
Trademarks Opposition Board 2013-2014
Service Commitment Expectation Result
Schedule hearing date Opposition within 14 months upon receipt of request (Opposition) 90% 98%
Section 45 within 14 months upon receipt of request (Section 45) 90% 90%
Issue decision non-hearing decision Opposition within 12 months upon referral for a non-hearing decision (Opposition) 90% 89%
Section 45 within 12 months upon referral for a non-hearing decision (Section 45) 90% 98%
hearing date Opposition within 4 months following hearing date (Opposition) 90% 99%
Section 45 within 4 months following hearing date (Section 45) 90% 84%
Industrial Designs 2013-2014
Service Commitment Expectation Result
Issue filing date within 3 weeks upon receipt of application that meets filing requirements 90% 97%
Provide first action (register or issue examiner's report) within 8 months from filing date and receipt of feesFootnote 3 90% 69%Footnote 4
Copyright 2013-2014
Service Commitment Expectation Result
Register a copyright electronic application within 5 business days upon receipt of electronic application that meets filing requirements including fees 95% 100%
paper application within 7 business days upon receipt of paper application that meets filing requirements including fees 90% 92%
Information Branch – Client Service Centre Footnote ** 2013-2014
Service Commitment Expectation Result
Respond to general enquiries by telephone within 1 business day upon receipt by telephone 95% 99%
by mail, email or fax within 2 business days upon receipt by mail, email or fax 95% 98%
Provide access to an on-site information officer within 5 minutes upon receipt of request 95% 99%
Send CIPO publications by mail within 2 business days upon receipt of request 95% 99%
Send patent, trademark, copyright or industrial design documents photocopies by mail or electronically (only patent documents are available electronically) within 3 business days upon receipt of request and fees for photocopies 90% 89%
certified copies by mail within 3 business days upon receipt of request and fees for certified copies 90% 88%
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