Service commitments 2014-2015

CIPO is committed to providing service to its clients according to defined service standards, and regularly measures whether or not these commitments are being met. Measuring performance and monitoring progress are important elements of planning. These processes allow us to assess what we have achieved over time and determine where there is room for the organization to improve.

2014-2015 Service Commitments

Patents 2014-2015
Service Commitment Expectation Result
Issue filing date within 4 weeks upon receipt of application that meets filing requirements including fees 90% 97%
Issue confirmation date of national entry for Patent Cooperation Treaty (PCT) applications within 8 weeks upon receipt of application that meets entry requirements including fees 90% 88%
Issue ownership registration or notification requesting additional information within 6 weeks upon receipt of request and fees 90% 97%
Provide first action (allowance or first substantive report) – Patent Prosecution Highway (PPH) within 3 months upon receipt of request complying with the requirements for accelerated examination under the PPH 90% 95%
Provide an international search report (ISR) and written opinion or a no search report and written opinion upon receipt of request: within the later of 3 months from receiving search copy or 9 months from the priority date 90% 94%
Provide an international preliminary report on patentability (IPRP) upon receipt of request: within the later of 6 months from receipt of a complete request or 28 months from the priority date 90% 92%
Provide first substantive office action to an application with a request for examination (by discipline) Biotechnology 20 months 90% 93%
Electrical 27 months 90% 98%
Mechanical 17 months 90% 93%
Organic chemistry 18 months 90% 95%
General chemistry 20 months 90% 90%
Following receipt of a client response, provide a subsequent office action (by discipline) Biotechnology 9 months 90% 90%
Electrical 15 months 90% 98%
Mechanical 5 months 90% 95%
Organic chemistry 6 months 90% 96%
General chemistry 6 months 90% 94%
Patent Appeal Board 2014-2015
Service Commitment Expectation Result
Issue decision within 24 months of referral to the Patent Appeal Board for decision 80% 88%
Trademarks 2014-2015
Service Commitment Expectation Result
Issue filing date electronic application within 7 business days upon receipt of electronic application that meets filing requirements including fees 90% 99%
paper application within 7 business days upon receipt of paper application that meets filing requirements including fees 90% 77%Footnote 1
Provide first action (approval or examiner's report) within 9 months from filing date 90% 99%
Respond to client correspondence received subsequent to a first action within 4 months upon receipt of correspondence 90% 86%
Register a trademark within 15 business days upon receipt of paper request and fees 90% 95%
Trademarks Opposition Board 2014-2015
Service Commitment Expectation Result
Schedule hearing date Opposition within 12 months upon receipt of request 90% 97%
Section 45 within 12 months upon receipt of request 90% 100%
Issue decision non-hearing decision Opposition within 12 months upon referral for a non-hearing decision 90% 89%
Section 45 within 12 months upon referral for a non-hearing decision 90% 98%
hearing date Opposition within 4 months following hearing date 90% 99%
Section 45 within 4 months following hearing date 90% 100%
Industrial Designs 2014-2015
Service Commitment Expectation Result
Issue filing date within 3 weeks upon receipt of application that meets filing requirements 95% 99%
Provide first action (allowance without a report or issuance of a 1st report) within 9 months from filing date and receipt of fees 90% 99%
Copyright 2014-2015
Service Commitment Expectation Result
Register a copyright electronic application within 5 business days upon receipt of electronic application that meets filing requirements including fees 95% 100%
paper application within 7 business days upon receipt of paper application that meets filing requirements including fees 90% 98%
Information Branch – Client Service Centre 2014-2015
Service Commitment Expectation Result
Respond to general enquiries by telephone within 1 business day upon receipt by telephone 95% 99%
by mail, email or fax within 2 business days upon receipt by mail, email or fax 95% 99%
Provide access to an on-site information officer within 5 minutes upon receipt of request 95% 98%
Send CIPO publications by mail within 2 business days upon receipt of request 95% 99%
Send patent, trademark, copyright or industrial design documents photocopies by mail or electronically (only patent documents are available electronically) within 3 business days upon receipt of request and fees for photocopies 90% 78%Footnote 2
certified copies by mail within 3 business days upon receipt of request and fees for certified copies 90% 77%Footnote 2
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