Client Service Centre
Our Client Service Centre (CSC) provides free support and will answer your questions regarding intellectual property and the application process.
Hours of operation
We are open Monday to Friday (except statutory holidays) from 8:30 a.m. to 4:30 p.m. (Eastern Time).
Request a phone appointment and we will call you the next business day at your preferred time.
Let our experienced information officers answer your questions.
Toll-free from anywhere in Canada and the United States.
International calls only
(We cannot receive voice calls on this line.)
You can also send us your questions and general enquiries online. To give feedback on your experience dealing with the Canadian Intellectual Property Office (CIPO), please use our feedback form.
Send a general enquiry
You can visit the CSC in person at:
Canadian Intellectual Property Office
Place du Portage I
50 Victoria Street, room C-229
Gatineau, QC K1A 0C9
You must make an appointment before your visit if you want to meet with specific employees.
Make an appointment
Order intellectual property documents
You can order copies and certified copies of any specific document or the complete file from CIPO. Copy orders with proof of payment will be completed and sent to clients within three business days of their receipt.
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- Intellectual property advisor
- Correspondence procedures
- Bulk data products
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