ISO 9001:2015: Certification Maintained after another Successful ISO Surveillance Audit!
CIPO's Patent Branch was successful in its latest ISO surveillance audit in March 2019, thereby maintaining its ISO certification and further demonstrating its commitment to continually improving its Quality Management System (QMS). By maintaining this certification, CIPO's Patent Branch has demonstrated to an independent third party that we continue to have an operational and effective QMS that meets the requirements of this international standard. ISO 9001:2015 defines standard criteria for a QMS based on the principles of consistency in meeting customer requirements and continuous enhancement of quality.
This certification positions Canada as a global player by placing us amongst other certified intellectual property offices, such as the European Patent Office (EPO) and IP Australia. Maintaining this internationally recognized standard sends an important message to our clients and stakeholders of our commitment to the quality of the Canadian patent system. Further, adherence to ISO standards facilitates CIPO's strategic goal of delivering quality and timely IP rights.
Patent Quality Objectives
Our Quality Management System is built on a culture of excellence.
It aims to achieve 3 key objectives:
Patent Quality Policy
The Patent Branch is committed to ensuring a consistent client experience that delivers quality patent products and services in an efficient and timely manner, creating certainty in the marketplace and stimulating innovation.
The Quality Management System ensures:
- That our quality objectives are met;
- That national products and services adhere to the requirements of the Patent Act and Rules;
- That international products and services adhere to the Patent Cooperation Treaty and Regulations;
- A better understanding of clients' needs and expectations; and
- Continual improvement of our processes to meet expectations on quality, cost and timeliness.
Responsible management of the quality management system assures oversight, strategic direction and stewardship fostering a culture of excellence, inclusiveness, employee engagement and development.
Patent Examination Quality Standards
As part of the Quality Management System implementation initiative, standards are defined for both international and national examination of patent applications. Based on the needs and expectations of internal and external stakeholders as well as the patent regulations, these standards define quality and provide a level of performance that all employees are encouraged to achieve.
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