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Performance targets 2020-2021

From: Canadian Intellectual Property Office

Performance targets represent the level of performance that clients can expect when requesting a service from CIPO. They demonstrate CIPO's commitment to service excellence and accountability by making our performance transparent. Targets reflect the impact of the COVID-19 pandemic on CIPO operations and represent an estimate of expected performance. As we further adjust and eventually recover from this situation, our performance and targets will improve.

Performance targets are distinct from CIPO's service standards, which have been set in compliance with the Service Fees Act and are limited to CIPO services for which a fee is charged to the client.

List of performance targets

The following tables present the performance targets for CIPO services.

Patents 2020-2021
Service Performance target Expectation
Sending of a first office action for application with a request for examination Within 14 months 90%
Following receipt of a client response, sending of a subsequent office action Biotechnology 8 months 90%
Electrical 8 months 90%
Mechanical 5 months 90%
Organic chemistry 5 months 90%
General chemistry 5 months 90%
Patent Appeal Board 2020-2021
Service Performance target Expectation
Sending of a Commissioner's decision Within 31 months upon receipt of a referral to Patent Appeal Board of a rejected application 80%
Trademarks 2020-2021
Service Performance target Expectation
Issuing of a filing date for electronic application Within 5 business days upon receipt of electronic application that meets filing requirements including fees 90%
for paper application Within 10 business days upon receipt of paper application that meets filing requirements including fees 90%
Sending of a first office action (approval or examiner's report) Within 22 months from filing date 90%
Responding to client Within 3 months upon receipt of correspondence 90%
Registering a trademark for electronic application Within 5 business days upon receipt of electronic request and fees 90%
for paper application Within 15 business days upon receipt of paper request and fees 90%
Trademarks Opposition Board 2020-2021
Service Performance target Expectation
Scheduling of a hearing for opposition Within 24 months of receipt of a client request 90%
Scheduling of a hearing for Section 45 proceedings Within 24 months of receipt of a client request 90%
Issuing of a decision following a hearing for opposition Within 4 months of the hearing 90%
Issuing of a decision following a hearing for Section 45 proceedings Within 4 months of the hearing 90%
Issuing of a decision in non-hearing cases for opposition Within 18 months after the expiry of the deadline to request a hearing 90%
Issuing of a decision in non-hearing cases for Section 45 proceedings Within 18 months after the expiry of the deadline to request a hearing 90%
Industrial Designs 2020-2021
Service Performance target Expectation
Issuing of a filing date for an industrial design application Within 10 business days upon receipt of application that meets filing requirements 90%
Providing a first action (allowance without a report or issuance of a 1st report) Within 12 months from filing date 90%
Recording of an assignment Within 12 business days upon receipt of a request that meets the requirements 90%
Copyright 2020-2021
Service Performance target Expectation
Registering a copyright electronic application within 1 business day upon receipt of electronic application that meets filing requirements 90%
paper application within 5 business days upon receipt of paper application that meets filing requirements 90%
Client Service Centre 2020-2021
Service Performance target Expectation
Answering phone calls for general enquiries Within 5 minutes upon receipt of enquiry in phone queue 90%
Responding to general enquiries by voicemail Within 1 business day upon receipt of enquiry in voicemail queue 90%
Responding to general enquiries by mail, email or fax Within 2 business days upon receipt 90%
Providing access to an information officer on-site in the Client Service Centre Within 5 minutes upon receipt of request 90%
Sending publications, copies, or certified copies of patent, trademark, copyright or industrial design documents Within 3 business days upon receipt of request and fees for copies or certified copies 90%

Performance targets

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