Performance targets 2020-2021
From: Canadian Intellectual Property Office
Performance targets represent the level of performance that clients can expect when requesting a service from CIPO. They demonstrate CIPO's commitment to service excellence and accountability by making our performance transparent. Targets reflect the impact of the COVID-19 pandemic on CIPO operations and represent an estimate of expected performance. As we further adjust and eventually recover from this situation, our performance and targets will improve.
Performance targets are distinct from CIPO's service standards , which have been set in compliance with the Service Fees Act and are limited to CIPO services for which a fee is charged to the client.
List of performance targets
The following tables present the performance targets for CIPO services.
Patents 2020-2021
Service
Performance target
Expectation
Sending of a first office action for application with a request for examination
Within 14 months
90%
Following receipt of a client response, sending of a subsequent office action
Biotechnology
8 months
90%
Electrical
8 months
90%
Mechanical
5 months
90%
Organic chemistry
5 months
90%
General chemistry
5 months
90%
Patent Appeal Board 2020-2021
Service
Performance target
Expectation
Sending of a Commissioner's decision
Within 31 months upon receipt of a referral to Patent Appeal Board of a rejected application
80%
Trademarks 2020-2021
Service
Performance target
Expectation
Issuing of a filing date
for electronic application
Within 5 business days upon receipt of electronic application that meets filing requirements including fees
90%
for paper application
Within 10 business days upon receipt of paper application that meets filing requirements including fees
90%
Sending of a first office action (approval or examiner's report)
Within 22 months from filing date
90%
Responding to client
Within 3 months upon receipt of correspondence
90%
Registering a trademark
for electronic application
Within 5 business days upon receipt of electronic request and fees
90%
for paper application
Within 15 business days upon receipt of paper request and fees
90%
Trademarks Opposition Board 2020-2021
Service
Performance target
Expectation
Scheduling of a hearing for opposition
Within 24 months of receipt of a client request
90%
Scheduling of a hearing for Section 45 proceedings
Within 24 months of receipt of a client request
90%
Issuing of a decision following a hearing for opposition
Within 4 months of the hearing
90%
Issuing of a decision following a hearing for Section 45 proceedings
Within 4 months of the hearing
90%
Issuing of a decision in non-hearing cases for opposition
Within 18 months after the expiry of the deadline to request a hearing
90%
Issuing of a decision in non-hearing cases for Section 45 proceedings
Within 18 months after the expiry of the deadline to request a hearing
90%
Industrial Designs 2020-2021
Service
Performance target
Expectation
Issuing of a filing date for an industrial design application
Within 10 business days upon receipt of application that meets filing requirements
90%
Providing a first action (allowance without a report or issuance of a 1st report)
Within 12 months from filing date
90%
Recording of an assignment
Within 12 business days upon receipt of a request that meets the requirements
90%
Copyright 2020-2021
Service
Performance target
Expectation
Registering a copyright
electronic application
within 1 business day upon receipt of electronic application that meets filing requirements
90%
paper application
within 5 business days upon receipt of paper application that meets filing requirements
90%
Client Service Centre 2020-2021
Service
Performance target
Expectation
Answering phone calls for general enquiries
Within 5 minutes upon receipt of enquiry in phone queue
90%
Responding to general enquiries by voicemail
Within 1 business day upon receipt of enquiry in voicemail queue
90%
Responding to general enquiries by mail, email or fax
Within 2 business days upon receipt
90%
Providing access to an information officer on-site in the Client Service Centre
Within 5 minutes upon receipt of request
90%
Sending publications, copies, or certified copies of patent, trademark, copyright or industrial design documents
Within 3 business days upon receipt of request and fees for copies or certified copies
90%
Performance targets
Date modified:
2021-03-30