Service Standards for Lenders

Loan Registration

Service Standard

We will confirm registration of loans within 2 business days upon receipt of complete and accurate Loan Registration Forms from the financial institution.

Performance target

The target for achieving this standard is set at 90%.

Performance information

In 2012-13, 82% of loans were registered within 2 days.


Claims for Loss

Service Standard

Results of the review will be communicated within 20 business days upon receipt from the financial institution of all of the required documentation to process the Claim for Loss.

Performance target

The target for achieving this standard is set at 90%.

Performance information

In 2012-13, 67%Note de bas de page 1 of claim for losses were processed within 20 days.


Service Feedback

If you feel that we have not met the service standards described in this document, please let us know by contacting us at the following address:

Industry Canada
Canada Small Business Financing Program
235 Queen Street,
Ottawa, ON K1A 0H5

Telephone: 1-866-959-1699 or 613-954-5540
Fax: 613-952-0290
Email: csbfp-pfpec@ic.gc.ca

Hours of Operation: Monday to Friday from 8:30 a.m. to 4:30 p.m. (Eastern Time)

Footnotes

Footnote 1

Revised claim processing procedures require additional processing time of claims. The service standard is currently under review.

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