Summary and the Way Forward

Michael Binder said that rather than reading through notes and trying to put everything in context, he would share some of his observations from the day. He hoped the day had resulted in some ideas for moving forward tomorrow, and he offered congratulations on the icon the Task Force adopted to raise consumer awareness. It is a message, and as a consistent message, it may become well known.

The day's discussion ranged from children to SMEs and language differences. Mr. Binder said he was fascinated to learn that francophones are less likely to use a lot of security provisions, noting that that might be a point to follow up. Saying he kept hearing that no one is complaining about spam, he said personally he wouldn't know who to complain to, so that is not necessarily an indication that things are going well. He said the bottom line is that parliamentarians are anxious to act. Given a "minority government, you draw your own conclusions."

He noted the "good debate" on the right of private action, and helpful hints from the multinationals. Some good practices exist, so "let's not reinvent the wheel." Instead, he supports learning what works and what doesn't in other jurisdictions. There was a great deal of discussion on deterrents, which bears further investigation. As well, the concern about raising consumer expectations needs to be dealt with.

Regarding following the money trail, Mr. Binder said that, while he liked that recommendation, it is easier said than done. How does one follow the money? It is not the ISP at fault, but the spammer. "Do we need a Canadian fridge or freezer?" If so, where should it be and who should operate it? Mr. Binder said he would be looking for some answers.

Mr. Binder said the Task Force would consider how to validate commercial e-mail over the next few months. More discussion will be needed around this point. "Perhaps brighter ideas will come form further dialogue." He said that others have told him that it is a major accomplishment to get network managers, technology companies and the others in this group to all sit down together in Canada and propose solutions. "I see it a lot and don't consider it a big deal, [but] maybe it is a big deal." It is a good deal if it works and there is a lessening of spam. "I'm told it is working."

Mr. Binder said Canada has a long tradition of voluntary codes. Many at this meeting had also worked on the privacy code, which was voluntary before it became mandatory.

Referring to benchmarks, Mr. Binder said that "Australia got it right," and with respect, he would like to "do it better than you guys." In closing, working together in partnership in Canada-government, industry and consumers-that is the right way, and there is still more work to be done. Mr. Binder invited further input through the Task Force website.