Industry Canada maintains regional and district emergency telecom officers to engage regional and provincial authorities in preparation for and during times of crisis.
Industry Canada's Regional Emergency Telecom Officers (RETOs) are responsible for supporting the department's emergency telecommunications mandate within their region. The RETO role includes: planning, advice and training, promotion of best practices, critical infrastructure protection and disaster response and recovery.
The three regions are:
Regional and District Emergency Telecom Officers may be among the first government officials to be notified of an emergency involving telecommunications. They may be asked to operate from the emergency site or from a Federal or Provincial Emergency Operations Centre (EOC). Industry Canada Regions are responsible for:
- Frequency selection
- Resolution of interference problems on emergency sites
- Site evaluation
- Liaison with the telecom industry to support federal/provincial/telecom industry planning
- Liaison with Federal/Provincial EMO to support telecommunications industry
Within a region which consists of one province, a RETO acts as the primary Industry Canada interface with federal and provincial emergency measures organizations, telecommunications industry contacts and the District Emergency Telecom Officers (DETOs).
In regions which cover multiple provinces or territories, the DETO for each province or territory acts as the primary Industry Canada interface with federal and provincial emergency measures organizations, telecommunications industry contacts, and reports to the appropriate RETO.
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